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- Tasks: Ensure smooth overnight operations and provide exceptional guest service.
- Company: Join Accor, a leader in hospitality with a heart.
- Benefits: Career advancement, professional development, and a diverse workplace.
- Why this job: Be part of a dynamic team and make guests feel valued.
- Qualifications: Customer service skills and attention to detail are key.
- Other info: Flexible night shifts with opportunities for growth in hospitality.
The predicted salary is between 24000 - 36000 £ per year.
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Company Description
At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.
Join us at Ibis London Stratford where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.
Job Description
We are seeking a detail-oriented and customer-focused Night Auditor to join our team in London, United Kingdom. As a Night Auditor, you will play a crucial role in ensuring smooth overnight operations and maintaining exceptional guest satisfaction. This position offers an exciting opportunity for individuals who thrive in a dynamic hospitality environment and possess strong analytical and organizational skills.
- Perform end-of-day accounting procedures, including balancing daily transactions and preparing overnight reports
- Verify and reconcile guest accounts, ensuring accuracy and resolving any discrepancies
- Provide exceptional customer service during check-ins, check-outs, and throughout the night shift
- Assist guests with inquiries, requests, and problem-solving to ensure a positive experience
- Maintain a safe and secure environment for both guests and employees
- Generate and distribute various financial and operational reports
- Collaborate with other departments to address any guest-related issues or concerns
- Monitor and update room inventory and availability
- Handle credit card transactions, and other forms of payment accurately
- Perform additional front desk duties as needed during the night shift
- Open Breakfast buffet for next morning
Qualifications
- Proven experience as a Night Auditor or in a similar role within the hospitality industry
- Strong analytical and problem-solving skills with attention to detail
- Excellent customer service orientation with a guest-focused approach
- Proficiency in hotel management software (e.g., OPERA Cloud) and Microsoft Excel
- Clear and confident communication skills, both written and verbal
- Basic accounting knowledge and ability to handle financial transactions accurately
- Flexibility to work overnight shifts and adapt to a fast-paced environment
- Ability to work independently and make decisions in the absence of daytime management
- Strong time management and organizational skills
- High school diploma or equivalent; associate\’s degree in hospitality or related field preferred
- Knowledge of hotel operations and front desk procedures
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Hospitality
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Night Auditor - Full Time employer: ibis, ibis Styles, ibis budget
Contact Detail:
ibis, ibis Styles, ibis budget Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor - Full Time
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can make all the difference when applying for roles like Night Auditor.
✨Tip Number 2
Prepare for the interview by researching Accor and their values. Show them you’re not just another applicant; demonstrate your passion for hospitality and how you align with their commitment to guest satisfaction and community outreach.
✨Tip Number 3
Practice your customer service skills! Think of scenarios you might face as a Night Auditor and how you would handle them. Being able to showcase your problem-solving abilities will impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Night Auditor - Full Time
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! We want to see how your passion aligns with our values at Accor. Share any experiences that highlight your commitment to providing exceptional guest service.
Be Detail-Oriented: As a Night Auditor, attention to detail is key. Make sure your application is free from typos and errors. We appreciate clarity and precision, so double-check your documents before hitting send!
Highlight Relevant Experience: If you've worked in similar roles or have experience with hotel management software, shout about it! We’re looking for candidates who can hit the ground running, so make sure to showcase your relevant skills and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Ibis London Stratford. Don’t miss out!
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Know Your Numbers
As a Night Auditor, you'll be handling financial transactions and reports. Brush up on basic accounting principles and be ready to discuss your experience with balancing accounts or resolving discrepancies. This shows you’re detail-oriented and understand the importance of accuracy in this role.
✨Showcase Your Customer Service Skills
Customer service is key in hospitality. Prepare examples of how you've gone above and beyond for guests in previous roles. Think about specific situations where you resolved issues or enhanced a guest's experience, as this will demonstrate your guest-focused approach.
✨Familiarise Yourself with Hotel Software
Since proficiency in hotel management software like OPERA Cloud is essential, make sure you’re familiar with its features. If you’ve used similar systems, be ready to explain how you adapted to them and any challenges you overcame. This will show your tech-savviness and readiness to hit the ground running.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to work independently during night shifts. Think of scenarios where you had to make quick decisions or manage multiple tasks. Practising these responses will help you feel more confident and articulate during the interview.