At a Glance
- Tasks: Welcome guests and ensure a smooth night-time experience at our busy airport hotel.
- Company: Join ibis budget London Heathrow Central, part of the global Accor hospitality family.
- Benefits: Enjoy free stays, discounts, and career growth opportunities across the world.
- Other info: Full training provided; perfect for those who thrive under pressure and love helping others.
- Why this job: Make a real difference for guests while working in a dynamic, supportive environment.
- Qualifications: Confident, reliable, and passionate about hospitality with customer service experience.
The predicted salary is between 24000 - 30000 £ per year.
Company Description
At ibis budget London Heathrow Central, our mission is simple – to create memorable moments for our guests by connecting hearts from arrival to farewell. We are a busy airport hotel with 307 rooms, welcoming guests from all over the world. Some are catching early flights, some are arriving late after long journeys, and some simply need a friendly face, a calm check‑in and a comfortable place to rest. That is where our Night Team makes all the difference.
By joining us, you will become part of Accor, a worldwide hospitality leader with over 5,000 hotels across more than 100 countries. With us, you can grow, learn, develop, and explore opportunities across the world.
As Part Of Our Team, You Can Enjoy:
- Free night stays in our UK hotels and 50% discount in Accor restaurants – T&Cs apply
- Discounted hotel rates across Accor hotels worldwide
- Learning and development through Accor Academy
- Support for your wellbeing, both professionally and personally
- Career opportunities across a global hotel network
- The chance to take part in initiatives that support a more inclusive and sustainable world
- Many more benefits and perks designed to help you grow and bring your personality to work
Job Description
We are looking for a Night Receptionist / Night Auditor to join our Front Office team at ibis budget London Heathrow Central. As our Night Receptionist, you will be the face of the hotel during the night. You will welcome guests, support late arrivals and early departures, assist with guest queries, and help keep the hotel running smoothly while most of the world is asleep. You will play a key role in making sure our guests feel safe, looked after, and well cared for throughout the night. You will also support the general running of the hotel, complete night audit tasks, carry out safety checks, and help prepare the operation for the next day.
Your Main Responsibilities Will Include:
- Welcoming guests warmly during the night and delivering a smooth check‑in and check‑out experience
- Handling guest queries, requests and complaints in a professional and helpful manner
- Completing night audit procedures accurately
- Carrying out hotel safety and security checks during the night
- Supporting guests who may require special attention or assistance
- Assisting other departments with basic night‑time operational needs
- Preparing reports and handovers for the morning team
- Ensuring the reception area remains clean, organised and ready for the next shift
- Acting confidently and responsibly in emergency situations, following hotel procedures
- Helping create a positive guest experience from arrival to farewell
You will be trained in all front‑of‑house related functions, hotel safety procedures, and the systems needed to support you in the role. To help you understand the guest journey first‑hand, we will also arrange a one‑night stay for you so you can experience the hotel from a guest’s perspective. This is a great opportunity for someone who enjoys working independently, stays calm under pressure, and takes pride in making guests feel welcome.
Qualifications
We are looking for someone who is confident, reliable, and passionate about hospitality:
- Have previous experience in hotel reception, guest service, or a similar customer‑facing role
- Has previous experience with Opera Cloud
- Are confident dealing with guests in person, by phone and by email
- Can work independently during night shifts
- Are calm, responsible and able to handle unexpected situations professionally
- Have strong communication skills
- Are organised and accurate with administrative tasks
- Are comfortable using hotel systems, or willing to learn
- Understand the importance of safety, security and guest wellbeing
- Are fluent in English
- Enjoy working as part of a team, while also being able to manage tasks independently
Previous experience with night audit procedures or hotel reception systems would be an advantage, but full training will be provided. Most importantly, we are looking for someone with the right attitude: friendly, dependable, guest‑focused and ready to bring their personality to the role.
Additional Information
By joining Ibis Budget London Heathrow Central, you become part of the Accor global network – offering endless opportunities to grow, learn, and shape your future. We are an inclusive employer, committed to diversity, equality, and creating a workplace where everyone feels they belong.
Night Auditor — Calm, Guest‑Focused Front Desk Pro employer: ibis, ibis Styles, ibis budget
At ibis budget London Heathrow Central, we pride ourselves on creating memorable moments for our guests while fostering a supportive and inclusive work environment. As part of the Accor family, employees enjoy extensive benefits including free night stays, discounted rates across a global network, and opportunities for personal and professional growth through the Accor Academy. Join us to be part of a dynamic team that values your contributions and encourages you to bring your unique personality to work.
Contact Details:
ibis, ibis Styles, ibis budget Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Auditor — Calm, Guest‑Focused Front Desk Pro
✨Tip Number 1
Get to know the hotel inside out! Before your interview, spend some time researching ibis budget London Heathrow Central. Familiarise yourself with their services and values so you can show off your knowledge and passion for hospitality during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common guest scenarios with a friend or family member. This will help you feel more confident when handling guest queries and complaints, especially in those late-night situations where calmness is key.
✨Tip Number 3
Show your personality! When you apply through our website, let your unique character shine through. Share stories that highlight your guest-focused attitude and how you’ve made a difference in previous roles – we love to see that!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the night team!
We think you need these skills to ace Night Auditor — Calm, Guest‑Focused Front Desk Pro
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Experience:Make sure to highlight any relevant experience you have in hotel reception or guest service. We love seeing how your past roles have prepared you for this Night Auditor position, so be specific!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts and avoid unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at ibis budget London Heathrow Central.
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Know the Hotel Inside Out
Before your interview, take some time to research ibis budget London Heathrow Central. Familiarise yourself with their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Guest-Focused Attitude
As a Night Auditor, you'll be the face of the hotel during the night. Prepare examples from your past experiences where you've gone above and beyond for guests. Highlighting your ability to handle guest queries and complaints with professionalism will set you apart.
✨Demonstrate Calmness Under Pressure
Working nights can be unpredictable, so be ready to discuss how you manage stress and unexpected situations. Share specific instances where you've remained calm and collected, especially in high-pressure environments, to illustrate your suitability for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how the hotel ensures guest safety during night shifts. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
