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- Tasks: Ensure smooth hotel operations overnight while providing top-notch customer service.
- Company: Join the ibis family, part of the global Accor network with endless opportunities.
- Benefits: Gain valuable experience in hospitality with potential for career advancement.
- Why this job: Be a Heartist® and make a memorable impact on guests and the environment.
- Qualifications: Customer service skills, attention to detail, and ability to multitask are essential.
- Other info: Flexible night shifts with a dynamic team in a fast-paced environment.
The predicted salary is between 24000 - 36000 £ per year.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
We are seeking a detail-oriented and customer-focused Night Auditor to join our team in Luton, United Kingdom. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during overnight hours, maintaining high standards of guest satisfaction, and overseeing financial accuracy.
Responsibilities- Welcome late-arriving guests and bid farewell to early departures, providing exceptional customer service throughout their stay.
- Perform daily reconciliation of the hotel's financial transactions, including checking and preparing reports, completing audits, and collating necessary paperwork for departures.
- Manage and confirm reservation details and accounts for in-house guests, ensuring all information is recorded accurately.
- Handle guest check-ins and check-outs efficiently, maximizing guest satisfaction while maintaining property safety and security.
- Respond promptly and professionally to guest requests and concerns, ensuring total customer satisfaction.
- Prepare and distribute relevant reports to appropriate departments.
- Oversee the hotel's overnight operations, taking initiative to resolve any issues that may arise.
- Collaborate with other departments to ensure a seamless guest experience.
- Maintain a clean and organized front desk area.
- High school diploma or equivalent.
- Exceptional customer service and communication skills.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Excellent time management skills and ability to work autonomously.
- Good understanding of finance and accounting practices.
- Proficiency in basic computer skills and hotel management software (knowledge of Opera Cloud is a plus).
- Strong problem-solving skills and ability to make decisions independently.
- Flexibility to work night shifts (typically 11:00 PM to 7:00 AM), including weekends and holidays.
- Ability to handle cash and process credit card transactions accurately.
- Willingness to take ownership and initiative in various tasks as required.
- Ability to remain calm and professional under pressure.
- Basic understanding of local laws and regulations related to the hospitality industry is preferred.
Seniority level: Entry level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Hospitality
Night Auditor employer: ibis, ibis Styles, ibis budget
Contact Detail:
ibis, ibis Styles, ibis budget Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might know about openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially since ibis is all about creating memorable experiences. Think of examples from your past that showcase your customer service skills and attention to detail.
✨Tip Number 3
Show off your flexibility! Since the Night Auditor role involves working night shifts, be ready to discuss your availability and willingness to adapt. Highlight any previous experience in similar roles to demonstrate your readiness.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to customise your application for the Night Auditor role. Highlight your customer service skills and attention to detail, as these are key for us in this position. Show us why you're the perfect fit!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforwardness, especially when it comes to your experience and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Know Your Role Inside Out
Before the interview, make sure you understand the Night Auditor role thoroughly. Familiarise yourself with the responsibilities like financial reconciliation and guest services. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer service, think of examples from your past experiences where you went above and beyond for a guest or resolved a tricky situation. Be ready to share these stories during the interview to demonstrate your skills.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. For instance, how would you handle a late check-in or a guest complaint? Practising your responses to these types of questions can help you articulate your thought process clearly.
✨Dress the Part and Be Punctual
Even though the interview might be for a night shift role, dressing smartly shows professionalism. Also, arriving on time is crucial; it reflects your reliability and respect for the interviewer’s time, which is especially important in the hospitality industry.
