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- Tasks: Welcome guests at night, ensure their safety, and assist with hotel operations.
- Company: Join ibis Styles, a leading hospitality brand focused on memorable guest experiences.
- Benefits: Enjoy free UK hotel stays, 50% restaurant discounts, and global hotel discounts.
- Why this job: Be part of a vibrant team, grow your skills, and make a real impact on guest experiences.
- Qualifications: Fluency in English and a passion for guest relations are essential.
- Other info: Entry-level position with extensive training and development opportunities.
Overview Company Description ibis Styles London Southwark is a stylish and affordable hotel in the heart of London\’s Southwark neighbourhood, just a short walk from London Bridge, Borough Market, and the Southbank. It blends creative design with practical comforts, offering 154 well-appointed rooms, free Wi-Fi, a lively bar.Job Description The Night Auditor welcomes all guests and takes care of them from arrival through to departure. They contribute to guest satisfaction by providing high quality services with a warm and friendly approach. They ensure a smooth and secure environment to all the guests during the night.Responsibilities Ensuring all guests are attended to promptly and efficiently in the most professional way and without delay.Checking that details of regular guests are updated using Guest History.Ensuring all diary events, flags and specials are actioned.Checking and pass on all guest mail, messages and parcels promptly.To liaise closely with Housekeeping on information relating to rooms and lost property.Ensuring guest registration forms are completed correctly, then the computer is updated accordingly.Ensuring all account postings are accurate and necessary paperwork produced.Ensuring an accurate cashiering balance is performed at the completion of shifts.Completing all audit tasks as specified by the Night Auditors checklist.Performing any other duties within the employee\’s range of competence as required by management.Qualifications Have excellent customer service skillsHave great organisational and administration skillsNeed to work as part of the Night Reception Team providing an efficient, effective and attentive service to all our guests.Have strong communication skills & a pro-active approach to your work.Ensure that the guests are completely satisfied at every stage of their stay with us, from check-in to check-out.Be working closely with the Night Team Leader to produce reports, monitoring the results and auditing controls in place.Ideally have a good knowledge of OperaRight to work in UKAdditional Information Great talent deserves great rewards so here\’s just some of what we are able to offer:Training and development programmesDiscount card to be used in Accor hotels worldwideComplimentary stays in UK hotels (Bonus Breaks – subject to T&C)Meals on dutyUniforms and dry cleaningEmployee Advisory ServiceRecommend a Friend SchemeDiscounts in shops and Hotel\’s partnersPrivacy and Data Processing Information on the processing of your personal data: The personal data collected in the context of your application will be kept for a period of up to six months after our last contact, unless you request its deletion by writing to the Data Privacy Team at AccorInvest UK, 10 Hammersmith Grove, London W6 7AP, or by sending an e-mail to gdpr_uk@accorinvest.com. We take all necessary precautions to preserve the security, confidentiality and integrity of the personal data we collect and to avoid any misuse of it. You have the right to exercise your rights of access, rectification, deletion and portability in respect of your personal data, as well as the right to request the limitation, or to oppose the processing, of it, under applicable law. These rights may be exercised by writing to the Data Privacy Team at AccorInvest UK, 10 Hammersmith Grove, London W6 7AP, or by sending an e-mail to gdpr_uk@accorinvest.com. Full information on the processing of candidates\’ personal data is available in our Employee Privacy Policy.
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Night Auditor employer: ibis, ibis Styles, ibis budget
Contact Detail:
ibis, ibis Styles, ibis budget Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Familiarise yourself with the specific duties of a Night Auditor at ibis. Understanding the night audit process and hotel safety checks will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for guests in previous roles. This will highlight your dedication to guest satisfaction, which is crucial for this position.
✨Tip Number 3
Network with current or former employees of ibis or similar hotels. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Be prepared to discuss your flexibility and ability to work night shifts. Highlighting your willingness to adapt to the demands of the role will show that you're a reliable candidate for the Night Auditor position.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Night Auditor. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in hospitality, customer service, or any previous roles that involved night shifts. Emphasise skills like attention to detail, guest relations, and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the Night Auditor role. Mention specific examples of how you've provided excellent service or handled challenging situations in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your professionalism.
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share experiences where you went above and beyond for guests, as this role is all about creating memorable moments.
✨Demonstrate Your Attention to Detail
As a Night Auditor, you'll need to be meticulous. Prepare examples of how you've successfully managed tasks that required precision, such as handling financial records or ensuring guest safety.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific duties of a Night Auditor at ibis. Be ready to discuss how you would handle night audits, guest relations, and safety checks, showcasing your understanding of the role.
✨Practice Your Communication Skills
Since fluency in English is essential, practice articulating your thoughts clearly. You might be asked to role-play scenarios with guests, so being confident in your communication will help you stand out.
