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- Tasks: Welcome guests, manage check-ins/outs, and provide excellent service in a dynamic hotel environment.
- Company: Join the Accor network, a global leader in hospitality with over 5,500 hotels.
- Benefits: Free hotel stays, discounted rates worldwide, and ongoing training opportunities.
- Why this job: Be part of a team that creates memorable experiences and promotes sustainability.
- Qualifications: Customer service skills and a positive attitude; previous experience is a plus.
- Other info: Flexible hours and a chance to grow your career across 100+ countries.
The predicted salary is between 20000 - 30000 £ per year.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
As our next Multi Skilled Team Member, you will:
- Extend a warm welcome to guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
- Be responsible for the reception desk and processing check in/out.
- Provide a friendly and personalised welcome for our guests and convey the image of the brand and the hotel.
- Multi-task in a busy hands-on role and act as a single point of contact throughout the guest’s stay.
- Assist at any stage of the guest stay, from welcome to farewell; handle and resolve guest feedback efficiently and satisfactorily.
- Promote the company’s ALL loyalty programme.
- Prepare documents required for the day.
- Provide Bar and Restaurant service, take orders, serve food, and ensure guest satisfaction.
- Prepare and clear tables, refill beverages, and maintain food safety and hygiene standards.
- Assist in setting up, breaking down, and maintaining dining areas for events; flexibly assist in both reception and F&B tasks as needed.
- Cooking and supporting buffet setups and ensuring the area is replenished as necessary.
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.
What We Are Looking For
- A self-starter with the ability to work unsupervised.
- Positive attitude with a genuine customer service focus and the technical ability to process the nightly audit of all front office transactions.
- A fast-thinking, customer-focused problem solver with initiative that delivers memorable guest experiences while ensuring revenue is captured and reported.
- Night Audit and/or Accounts experience is highly regarded as this role offers a strong career path into other areas of operations or finance.
Benefits
- Free night stays in our UK hotels.
- Discounted hotel rates worldwide in Accor Hotels.
- Continued learning and development with Accor Academy.
- Support for wellbeing in professional and personal life.
- Grow your experience across 5000 hotels in over 100 countries.
- Contribute to initiatives for a more inclusive and sustainable world.
- Many more benefits and perks to help you grow and express your personality.
Qualifications
- Previous experience in a similar role is preferable.
- Friendly, approachable with excellent customer service skills.
- Flexibility in working hours is essential.
- Basic IT skills.
- Full training provided.
By working at ibis Budget Sheffield Centre- St Mary’s Gate you will be part of the Accor network, worldwide hospitality leader. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality.
Diversity & Inclusion
We are an inclusive company and an equal opportunity employer, committed to creating a workplace where everyone belongs.
Employment type: Full-time | Seniority level: Entry level | Job function: Management and Manufacturing | Industry: Hospitality
Multi Skilled Team Member (F/M/X) employer: ibis, ibis Styles, ibis budget
Contact Detail:
ibis, ibis Styles, ibis budget Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi Skilled Team Member (F/M/X)
✨Tip Number 1
Get to know the company culture! Before your interview, check out ibis's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being a part of their hospitality family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making guests feel welcome, think of examples from your past experiences where you've gone above and beyond for someone. This will help you shine during the interview!
✨Tip Number 3
Be ready to showcase your multi-tasking abilities! The Multi Skilled Team Member role requires juggling various tasks, so prepare to discuss how you handle busy situations and keep everything running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find more tips and resources to help you land that dream job with us at ibis.
We think you need these skills to ace Multi Skilled Team Member (F/M/X)
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a personal touch that reflects your enthusiasm for hospitality.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience that matches the Multi Skilled Team Member role. We love seeing how your skills align with what we’re looking for, so be specific about your customer service experience!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for our team. Remember, less is often more!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at ibis!
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Know the Company
Before your interview, take some time to research ibis and the Accor network. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in becoming a part of their team.
✨Showcase Your Customer Service Skills
As a Multi Skilled Team Member, customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. Highlighting these moments will demonstrate your ability to create memorable experiences for guests.
✨Be Ready to Multi-task
This role requires juggling various tasks, from reception duties to food service. Think of scenarios where you've successfully managed multiple responsibilities at once. During the interview, express your ability to stay organised and calm under pressure, as this will be crucial in a busy hotel environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, opportunities for growth, or how they support employee well-being. This shows that you’re not just interested in the job, but also in how you can thrive within the company.
