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- Tasks: Welcome guests, manage check-ins/outs, and ensure a memorable stay.
- Company: Join the vibrant ibis Styles Liverpool Centre, a creative hotel in the heart of the city.
- Benefits: Enjoy discounts on stays, paid holidays, free food, and a supportive work environment.
- Why this job: Be the heartbeat of guest experiences and make lasting memories every day.
- Qualifications: Service-focused personality; experience is a bonus but not essential.
- Other info: Dynamic team culture with opportunities for personal growth and development.
Company Description
ibis Styles Liverpool Centre Dale Street – Cavern Quarter
Design economy hotel, open to creative minds
Play spot the Beatles lyric as you explore our swinging 60s-inspired decor, enjoy continental breakfast each morning, an inclusive WiFi, and after exploring the amazing city enjoy a drink or a night cap at our friendly, relaxed bar. With easy access to the best that Liverpool has to offer, book your room at ibis Styles Liverpool Dale Street today for affordable accommodation with a quirky twist.
The hotel is just a few minutes\’ walk away from the sights of Liverpool, including Albert Dock, Mathew St, Liverpool One, The M&S Bank Arena, Liver Building and the Museum. Check our tourist information page for upcoming events in the city A maritime city in the north west of England, Liverpool is known for its ferries, football and famous Fab Four. Explore the early roots of the Beatles with a trip to the Cavern Quarters, home to the Cavern Club and just five minutes\’ walk from our hotel.
A living homage to the music of the Beatles, equipped with free Wi-Fi and 123 modern bedrooms with large en suite power showers to leave you feeling refreshed. Cashless. For discounted car parking, please use NCP Moorfields located behind the hotel.
Job Description
Hello there, Team Member extraordinaire! Ever heard the saying, \”First impressions last a lifetime\”? Well, guess what? As our Team Member, you get to be the wizard of welcoming, the maestro of memories, and the guardian of guest satisfaction. From the second they roll in till they say good bye, you\’re the mastermind behind crafting an unforgettable stay. Ready to sprinkle some magic on their hotel journey? Let\’s make every moment count!
Why work for Accor and Ibis Styles Hotel?
Why join Accor and Ibis Styles Hotel, you ask? Well, we\’re not just some global bigwig – we\’re a cosmic constellation of opportunities. Embrace your quirks because we\’re all about welcoming you just as you are, helping you discover a gig and a brand that vibes with your unique personality. We\’re not just in the business of jobs; we\’re your partners in growth and learning, ensuring that your daily grind has a purpose, and your journey with us is a perpetual exploration of Accor\’s boundless horizons.
Joining Accor isn\’t just a job; it\’s an invitation to grab the pen and write every chapter of your story. Together, let\’s dream up the future of hospitality – because, with Accor, tomorrow\’s possibilities are as limitless as your imagination.
Benefits
- Employee benefit card offering discounted rates at Accor worldwide up to 70% off on hotel\’s rate and up to 30% in F&B.
- Free Bonus Breaks Voucher (complimentary stays in UK)
- Friends & Family Rates
- 28 days of paid holidays per year (pro rata)
- Eye Test Vouchers
- Staff Uniforms
- Learning programs through our Academies
- Employee Vivup program with direct access to GP, high street discounts and many more
- Discounted or free food on duty
- Work based Pension
- Cycle to work scheme
What You Will Be Doing
- Takes care of guests from their arrival through to their departure, ensures check in and check out are done with accuracy and efficiency.
- Contributes to guest satisfaction at all times by providing high quality services throughout their stay.
- Looking after guests’ reservations
- Taking care of the guests in our restaurant and bar.
- Helps meet the department\’s quantitative and qualitative objectives
- Promotes the hotel\’s offer and helps to meet the department\’s quantitative targets through his/her sales efforts.
- Look after breakfast, restaurant and bar.
- Implements brand and Group projects and identity features
- Anticipates guests\’ needs and takes them into consideration,
- Handles any guest complaints and/or remarks; provides a response as soon as possible,
- Conveys a good hotel image
- Respects the reservation commitments in full.
Your Experience And Skills Include
- Service focused personality is essential; experience is an asset
- Fluency in English; additional languages are a plus
Your Team And Working Environment
- You will be a key member of the reception team and the face of the hotel brand. It will be up to you to make our guests feel at home from the minute they arrive, until the minute they leave.
Job Types: Full-time
Salary: ÂŁ12.60 per hour
Schedule
- Holidays
- Monday to Sunday
- Overtime
- Weekend availability
Work Authorization
- United Kingdom (required) – we do not offer sponsorship
Work Location: In person
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Multi-skilled Guest Services Team Member employer: ibis, ibis Styles, ibis budget
Contact Detail:
ibis, ibis Styles, ibis budget Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-skilled Guest Services Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ibis and their values. This way, you can show them that you're not just another candidate but someone who genuinely vibes with their mission of guest satisfaction.
✨Tip Number 2
Practice your people skills! As a Multi-skilled Guest Services Team Member, you'll be interacting with guests all day. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with ease.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the role seriously and are ready to represent the hotel.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Multi-skilled Guest Services Team Member
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to show us how you can bring a bit of magic to our guests' experiences.
Tailor Your Application: Make sure to tailor your application to the Multi-skilled Guest Services Team Member role. Highlight any relevant experience and skills that match what we're looking for, like your service-focused attitude and ability to handle guest needs.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your experience and skills effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at ibis Styles Liverpool Centre Dale Street.
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Know the Company
Before your interview, take some time to research ibis and its values. Understand what makes them unique, especially their focus on guest satisfaction and creating memorable experiences. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Service Skills
As a Multi-skilled Guest Services Team Member, your service-focused personality is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you handled difficult situations or complaints, as this will demonstrate your ability to maintain high standards of guest satisfaction.
✨Practice Common Interview Questions
Anticipate questions related to guest services, such as how you would handle a dissatisfied guest or how you ensure accuracy during check-ins and check-outs. Practising these scenarios will help you articulate your thoughts clearly and confidently during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Even if the hotel has a casual vibe, showing up looking polished will convey your seriousness about the role and respect for the company’s image.