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- Tasks: Welcome guests, manage check-ins/outs, and ensure a memorable stay.
- Company: Join the vibrant ibis Styles Liverpool Centre, a creative hotel in the heart of the city.
- Benefits: Enjoy discounts on stays, paid holidays, free food, and a supportive work environment.
- Why this job: Be the heartbeat of guest experiences and make lasting memories every day.
- Qualifications: Service-focused personality; experience is a bonus but not essential.
- Other info: Dynamic team culture with opportunities for personal growth and development.
Company Description
ibis Styles Liverpool Centre Dale Street – Cavern Quarter. Design economy hotel, open to creative minds. Enjoy 60s-inspired decor, continental breakfast, inclusive WiFi, and a friendly bar. Convenient access to Liverpool sights. A maritime city in the north west of England, Liverpool is known for its ferries, football and the Fab Four.
A living homage to the music of the Beatles, with free Wi‑Fi and 123 modern bedrooms with large en suite power showers. Cashless. For discounted car parking, please use NCP Moorfields located behind the hotel.
Job Description
Hello there, Team Member extraordinaire! As our Team Member, you welcome guests, manage memories, and ensure guest satisfaction from arrival to departure. You will craft an unforgettable stay and help guests feel valued throughout their hotel journey.
Why work for Accor and Ibis Styles Hotel?
We are a global network of opportunities focused on growth and learning. We welcome you as you are and support your career journey with Accor. Joining Accor is an invitation to shape your story in hospitality.
What You Will Be Doing
- Takes care of guests from arrival through departure, ensuring check-in and check-out accuracy and efficiency.
- Contributes to guest satisfaction by providing high-quality services throughout their stay.
- Looks after guests’ reservations and takes care of guests in the restaurant and bar.
- Helps meet the department\’s quantitative and qualitative objectives and promotes the hotel\’s offer.
- Looks after breakfast, restaurant and bar.
- Implements brand and Group projects and identity features.
- Anticipates guests\’ needs and addresses them; handles guest complaints promptly.
- Conveys a good hotel image and respects reservation commitments in full.
Your Experience And Skills Include
- Service-focused personality; experience is an asset.
- Fluency in English; additional languages are a plus.
Your Team And Working Environment
- You will be a key member of the reception team and the face of the hotel brand, making guests feel at home from arrival to departure.
Salary and Schedule
- Salary: £12.60 per hour
- Schedule: Holidays, Monday to Sunday, Overtime, Weekend availability
Work Authorization
- United Kingdom (required) – we do not offer sponsorship
Work Location
In person
Additional Information
- Job Types: Full-time
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Multi-skilled Guest Services Team Member employer: ibis, ibis Styles, ibis budget
Contact Detail:
ibis, ibis Styles, ibis budget Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-skilled Guest Services Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ibis and their values. This way, you can show them that you're not just another candidate but someone who genuinely vibes with their mission of guest satisfaction.
✨Tip Number 2
Practice your people skills! As a Multi-skilled Guest Services Team Member, you'll be interacting with guests all day. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with ease.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the role seriously and are ready to represent the hotel.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Multi-skilled Guest Services Team Member
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to show us how you can bring a bit of magic to our guests' experiences.
Tailor Your Application: Make sure to tailor your application to the Multi-skilled Guest Services Team Member role. Highlight any relevant experience and skills that match what we're looking for, like your service-focused attitude and ability to handle guest needs.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your experience and skills effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at ibis Styles Liverpool Centre Dale Street.
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Know the Company
Before your interview, take some time to research ibis and its values. Understand what makes them unique, especially their focus on guest satisfaction and creating memorable experiences. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Service Skills
As a Multi-skilled Guest Services Team Member, your service-focused personality is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you handled difficult situations or complaints, as this will demonstrate your ability to maintain high standards of guest satisfaction.
✨Practice Common Interview Questions
Anticipate questions related to guest services, such as how you would handle a dissatisfied guest or how you ensure accuracy during check-ins and check-outs. Practising these scenarios will help you articulate your thoughts clearly and confidently during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Even if the hotel has a casual vibe, showing up looking polished will convey your seriousness about the role and respect for the company’s image.
