At a Glance
- Tasks: Create memorable experiences for guests at the front desk and manage check-ins.
- Company: Join the ibis family, known for its welcoming and vibrant atmosphere.
- Benefits: Competitive pay, flexible hours, and a fun work environment.
- Other info: Opportunity to grow in a dynamic hospitality environment.
- Why this job: Be the face of hospitality and make a real difference in guests' stays.
- Qualifications: Customer service experience and great communication skills required.
The predicted salary is between 20000 - 25000 £ per year.
ibis, ibis Styles, ibis budget is seeking a passionate Reception Agent for our Luton location. In this customer-facing role, you will create memorable experiences for guests at the front desk. Your responsibilities include welcoming guests, managing check-ins, and responding to inquiries.
Ideal candidates will have experience in customer service, excellent communication skills, and proficiency in hospitality software like Opera. Join our team and contribute to a positive atmosphere that embodies our vision of responsible hospitality.
Front Desk Guest Experience Champion in Luton employer: ibis, ibis Styles, ibis budget
At ibis, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee well-being and growth. As a Front Desk Guest Experience Champion in Luton, you will enjoy competitive benefits, ongoing training opportunities, and the chance to be part of a team dedicated to creating unforgettable guest experiences in a dynamic hospitality environment.
Contact Details:
ibis, ibis Styles, ibis budget Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Guest Experience Champion in Luton
✨Tip Number 1
Get to know the company culture! Before your interview, check out ibis's values and mission. This way, you can show how your passion for customer service aligns with their vision of responsible hospitality.
✨Tip Number 2
Practice makes perfect! Role-play common front desk scenarios with a friend or family member. This will help you feel more confident when it comes to welcoming guests and managing check-ins.
✨Tip Number 3
Show off your communication skills! During the interview, be sure to share specific examples of how you've handled guest inquiries in the past. This will demonstrate your ability to create memorable experiences.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Front Desk Guest Experience Champion in Luton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you care about creating memorable experiences for guests, so share any relevant stories or experiences that highlight your passion.
Tailor Your CV:Make sure your CV is tailored to the Front Desk Guest Experience Champion role. Highlight your customer service experience and any familiarity with hospitality software like Opera. We love seeing how your skills match what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and values.
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Know the Company
Before your interview, take some time to research ibis and its values. Understand their commitment to responsible hospitality and think about how you can contribute to creating memorable experiences for guests. This will show your passion for the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Since this role is all about guest experience, be ready to share specific examples from your past customer service roles. Think of situations where you went above and beyond for a guest or resolved a difficult issue. This will demonstrate your ability to create positive experiences.
✨Familiarise Yourself with Hospitality Software
If you have experience with hospitality software like Opera, make sure to mention it during the interview. If not, do a bit of research on how it works and be prepared to discuss how you would quickly learn new systems. This shows your willingness to adapt and grow in the role.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team culture, what a typical day looks like, or how they measure success in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
