At a Glance
- Tasks: Conduct nightly audits, welcome guests, and handle check-in/check-out procedures.
- Company: Join the ibis London Heathrow Airport team, known for its welcoming atmosphere.
- Benefits: Earn £15.30 per hour with flexible part-time hours and a supportive work environment.
- Other info: Diverse and inclusive workplace where everyone is valued.
- Why this job: Be the friendly face of our hotel and make guests feel at home during late hours.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 15.3 - 15.3 £ per hour.
Contract Type: Part time (20 hrs/week)
Salary: £15.30 per hour
Start date: June 2026
Location: ibis London Heathrow Airport
What You’ll Do
- Conduct the nightly audit process to reconcile all daily transactions and prepare reports for management
- Welcome guests upon arrival during late hours and assist with check-in/check-out procedures
- Respond to guest inquiries, requests, and concerns promptly and professionally
- Handle payment transactions, credit card processing
- Ensure accuracy in guest billing and resolve any discrepancies
- Collaborate with various departments to address guest needs and ensure satisfaction
- Monitor and report any suspicious activities
- Maintain cleanliness and organization at the front desk area
- Perform any additional tasks as required during the night shift
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Night Reception Team Member in London employer: ibis, ibis Styles, ibis budget
At ibis London Heathrow Airport, we pride ourselves on being an excellent employer that values diversity and inclusion, ensuring every team member feels a sense of belonging. Our supportive work culture fosters professional growth through training and development opportunities, while our competitive salary and flexible part-time hours make it an ideal choice for those seeking meaningful employment in the hospitality sector. Join us to be part of a dynamic team dedicated to providing exceptional guest experiences in a vibrant airport location.
Contact Details:
ibis, ibis Styles, ibis budget Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Reception Team Member in London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at ibis, ibis Styles, ibis budget and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Night Reception Team Member in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at ibis, ibis Styles, ibis budget that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at ibis, ibis Styles, ibis budget.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at ibis, ibis Styles, ibis budget get a sense of who you are beyond your experience!
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at ibis, ibis Styles, ibis budget and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
