At a Glance
- Tasks: Welcome guests, handle queries, and ensure smooth hotel operations during the night.
- Company: Join ibis budget London Heathrow Central, part of the global Accor family.
- Benefits: Free UK hotel stays, 50% restaurant discounts, and career growth opportunities.
- Other info: Enjoy a unique opportunity to learn and grow in a dynamic hotel environment.
- Why this job: Be the friendly face that makes guests feel safe and cared for at night.
- Qualifications: Confident, reliable, and passionate about hospitality with customer service experience.
The predicted salary is between 22000 - 26000 £ per year.
At ibis budget London Heathrow Central, our mission is simple – to create memorable moments for our guests by connecting hearts from arrival to farewell. We are a busy airport hotel with 307 rooms, welcoming guests from all over the world. Some are catching early flights, some are arriving late after long journeys, and some simply need a friendly face, a calm check-in and a comfortable place to rest. That is where our Night Team makes all the difference.
By joining us, you will become part of Accor, a worldwide hospitality leader with over 5,000 hotels across more than 100 countries. With us, you can grow, learn, develop, and explore opportunities across the world.
As Part Of Our Team, You Can Enjoy:
- Free night stays in our UK hotels and 50% discount in Accor restaurants – T&Cs apply
- Discounted hotel rates across Accor hotels worldwide
- Learning and development through Accor Academy
- Support for your wellbeing, both professionally and personally
- Career opportunities across a global hotel network
- The chance to take part in initiatives that support a more inclusive and sustainable world
- Many more benefits and perks designed to help you grow and bring your personality to work
We are looking for a Night Receptionist / Night Auditor to join our Front Office team at ibis budget London Heathrow Central. As our Night Receptionist, you will be the face of the hotel during the night. You will welcome guests, support late arrivals and early departures, assist with guest queries, and help keep the hotel running smoothly while most of the world is asleep.
You will play a key role in making sure our guests feel safe, looked after, and well cared for throughout the night. You will also support the general running of the hotel, complete night audit tasks, carry out safety checks, and help prepare the operation for the next day.
Your Main Responsibilities Will Include:
- Welcoming guests warmly during the night and delivering a smooth check-in and check-out experience
- Handling guest queries, requests and complaints in a professional and helpful manner
- Completing night audit procedures accurately
- Carrying out hotel safety and security checks during the night
- Supporting guests who may require special attention or assistance
- Assisting other departments with basic night-time operational needs
- Preparing reports and handovers for the morning team
- Ensuring the reception area remains clean, organised and ready for the next shift
- Acting confidently and responsibly in emergency situations, following hotel procedures
- Helping create a positive guest experience from arrival to farewell
You will be trained in all front-of-house related functions, hotel safety procedures, and the systems needed to support you in the role. To help you understand the guest journey first-hand, we will also arrange a one-night stay for you so you can experience the hotel from a guest’s perspective.
This is a great opportunity for someone who enjoys working independently, stays calm under pressure, and takes pride in making guests feel welcome – even at 3am, when everyone involved is running on airport coffee and pure determination.
We are looking for someone who is confident, reliable, and passionate about hospitality:
- Have previous experience in hotel reception, guest service, or a similar customer-facing role
- Has previous experience with Opera Cloud
- Are confident dealing with guests in person, by phone and by email
- Can work independently during night shifts
- Are calm, responsible and able to handle unexpected situations professionally
- Have strong communication skills
- Are organised and accurate with administrative tasks
- Are comfortable using hotel systems, or willing to learn
- Understand the importance of safety, security and guest wellbeing
- Are fluent in English
- Enjoy working as part of a team, while also being able to manage tasks independently
- Previous experience with night audit procedures or hotel reception systems would be an advantage, but full training will be provided.
Most importantly, we are looking for someone with the right attitude: friendly, dependable, guest-focused and ready to bring their personality to the role.
By joining Ibis Budget London Heathrow Central, you become part of the Accor global network – offering endless opportunities to grow, learn, and shape your future. We are an inclusive employer, committed to diversity, equality, and creating a workplace where everyone feels they belong.
Night Auditor (M/F/X) in London employer: ibis, ibis Styles, ibis budget
At ibis budget London Heathrow Central, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and personal growth. As part of the Accor family, our Night Auditors enjoy unique benefits such as free stays in UK hotels, discounted rates worldwide, and comprehensive training through the Accor Academy, all while contributing to memorable guest experiences in a dynamic airport setting.
Contact Details:
ibis, ibis Styles, ibis budget Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Auditor (M/F/X) in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ibis, ibis Styles, ibis budget. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ibis, ibis Styles, ibis budget
Don't be shy about reaching out to ibis, ibis Styles, ibis budget directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Auditor (M/F/X) in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ibis, ibis Styles, ibis budget and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
