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- Tasks: Ensure smooth overnight operations and provide exceptional guest service.
- Company: Join Accor, a leader in hospitality with a heart.
- Benefits: Career advancement, professional development, and a diverse workplace.
- Why this job: Be part of a dynamic team and make guests feel valued.
- Qualifications: Detail-oriented, customer-focused, with strong analytical skills.
- Other info: Exciting opportunities for growth in a global company.
The predicted salary is between 28000 - 42000 £ per year.
At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.
We are seeking a detail-oriented and customer-focused Night Auditor to join our team in London, United Kingdom. As a Night Auditor, you will play a crucial role in ensuring smooth overnight operations and maintaining exceptional guest satisfaction. This position offers an exciting opportunity for individuals who thrive in a dynamic hospitality environment and possess strong analytical and organizational skills.
- Perform end-of-day accounting procedures, including balancing daily transactions and preparing overnight reports.
- Verify and reconcile guest accounts, ensuring accuracy and resolving any discrepancies.
- Provide exceptional customer service during check-ins, check-outs, and throughout the night shift.
- Assist guests with inquiries, requests, and problem-solving to ensure a positive experience.
- Maintain a safe and secure environment for both guests and employees.
- Generate and distribute various financial and operational reports.
- Collaborate with other departments to address any guest-related issues or concerns.
- Monitor and update room inventory and availability.
- Handle credit card transactions and other forms of payment.
Night Auditor - Full Time in London employer: ibis, ibis Styles, ibis budget
Contact Detail:
ibis, ibis Styles, ibis budget Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor - Full Time in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can make all the difference when applying for roles like Night Auditor.
✨Tip Number 2
Prepare for the interview by researching Accor and their values. Understand their commitment to diversity and inclusion, and think about how your own experiences align with their mission. This will help you stand out as a candidate who truly fits their culture.
✨Tip Number 3
Practice your customer service skills! As a Night Auditor, you'll be interacting with guests throughout the night. Role-play common scenarios with a friend to boost your confidence and ensure you're ready to provide exceptional service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won't find anywhere else.
We think you need these skills to ace Night Auditor - Full Time in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! We want to see how your passion aligns with our values at Accor. Share any relevant experiences that highlight your commitment to providing exceptional guest service.
Be Detail-Oriented: As a Night Auditor, attention to detail is key. Make sure your application is free from typos and errors. We appreciate clarity and precision, so double-check your documents before hitting send!
Highlight Your Analytical Skills: Since the role involves balancing transactions and preparing reports, don’t forget to mention any analytical skills or experiences you have. We love candidates who can demonstrate their ability to handle numbers and solve problems effectively.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success! It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we’re always on the lookout for talent like you!
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Know Your Numbers
As a Night Auditor, you'll be dealing with financial reports and transactions. Brush up on basic accounting principles and be ready to discuss how you've handled similar tasks in the past. This shows you’re detail-oriented and understand the importance of accuracy.
✨Customer Service is Key
Prepare examples of how you've provided exceptional customer service in previous roles. Think about specific situations where you resolved issues or went above and beyond for a guest. This will demonstrate your commitment to guest satisfaction, which is crucial in hospitality.
✨Stay Calm Under Pressure
Night shifts can be unpredictable. Be ready to share experiences where you successfully managed stressful situations. Highlight your problem-solving skills and ability to maintain a safe environment, as this will resonate well with the interviewers.
✨Show Your Team Spirit
Collaboration is important in this role. Prepare to discuss how you've worked with other departments to enhance guest experiences. Emphasising your ability to communicate and work well with others will show that you fit into their inclusive culture.
