At a Glance
- Tasks: Welcome guests, manage check-ins and check-outs, and provide top-notch customer service.
- Company: Join the vibrant team at Ibis London Heathrow Airport.
- Benefits: Enjoy competitive pay, discounts, free meals, and 28 days holiday.
- Other info: Dynamic work environment with opportunities for growth and learning.
- Why this job: Be part of a fun team creating memorable experiences for guests every day.
- Qualifications: Fluency in English and a passion for customer service.
The predicted salary is between 14.8 - 14.8 £ per hour.
- Contract Details
- Contract Type: Permanent / Flexible hours
- Salary: £14.80 per hour
- Start date: July 2026
- Apply: Please send your application to
- Company Description
Our mission at Ibis London Heathrow Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling – whatever brings you here, we have something for you!
Benefits
- Employee benefit card offering discounted rates at Accor worldwide up to 30% off
- Free Bonus Breaks Voucher (complimentary stays in UK)
- Complimentary meals on duty and uniforms.
- 28 days holidays including bank holidays (increasing yearly, up to 5 extra days)
- Friends & Family Rates
- Eye Test Vouchers
- Learning programs through our Academies
- Cycle to work scheme
- Employee Viv Up program with direct access to GP, high street discounts and many more
- Work based Pension
Job Description
- Provide efficient guest registration, check-in, and check-out services.
- Maintain accurate guest accounts and offer helpful, precise information.
- Handle guest requests promptly, courteously, and efficiently throughout their stay.
- Lead by example in delivering exceptional customer service.
- Ensure smooth communication between guests and hotel departments.
- Handle incoming calls professionally, transferring them as needed.
- Follow strict security procedures to protect guest confidentiality and safety.
- Ensure secure handling of room keys, guest data, and credit card transactions.
- Manage reservations with accuracy and efficiency.
- Maximize sales opportunities through effective guest interactions.
- Maintain accurate documentation of guest messages and internal communications.
- Ensure guest and hotel accounts are correctly updated with all charges.
- Keep all equipment in good working condition and used appropriately.
- Assist the Food & Beverage department when needed.
- Follow fire and evacuation protocols.
- Perform additional tasks as assigned by management.
- Address guest concerns effectively and elevate issues to the Manager on Duty when necessary.
- Continuously strive for total customer satisfaction through proactive service.
Qualifications n/a
- A Little More Information
- You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.
- Our hotel offers 356 rooms, within very close proximity to London Heathrow Airport.
The hotel features a restaurant operating for breakfast, lunch and dinner as well as a large outdoor car park.
- To ensure you can best welcome and care for our guests you will need to be fluent in English.
If you feel you are the right candidate for the role as our Front Office Team Member , please click ‘apply’ now! We’d love to hear from you!
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Reception Team Member in Hounslow employer: ibis, ibis Styles, ibis budget
Join a vibrant hotel within the Accor network, where we prioritise your growth and development in a warm, inclusive culture. As an Assistant General Manager, you will play a pivotal role in fostering teamwork and guest satisfaction while enjoying excellent working conditions and opportunities for advancement. Embrace the chance to make a meaningful impact in a community-focused environment that values diversity and responsible hospitality.
Contact Details:
ibis, ibis Styles, ibis budget Recruitment Team
