At a Glance
- Tasks: Lead the Front Office team to deliver exceptional guest experiences and operational excellence.
- Company: Join Accor, a leading global hotel group with a focus on diversity and inclusion.
- Benefits: Enjoy free stays, discounts, continuous learning, and career development opportunities worldwide.
- Other info: Flexible shifts and a supportive environment for personal and professional growth.
- Why this job: Be part of a dynamic team that shapes memorable guest experiences in hospitality.
- Qualifications: Experience in hotel management, strong leadership skills, and excellent guest service abilities.
The predicted salary is between 31500 - 38500 £ per year.
Job Description
We're looking for an experienced and passionate
Front Office Manager to lead our Front Office operation and deliver an exceptional guest experience from arrival to departure.
Reporting to the Operations Manager and General Manager, you'll lead and develop the Front Office team, ensuring outstanding guest service, operational excellence and strong commercial performance.
Responsibilities
- Leading, coaching and developing the Front Office team.
- Delivering exceptional guest service and handling guest feedback and escalations.
- Driving upselling opportunities and supporting revenue management initiatives.
- Managing departmental rotas, payroll, budgets and productivity.
- Ensuring compliance with Accor Brand Standards, policies and audit requirements.
- Working closely with Housekeeping, Maintenance, Reservations, Finance and Food & Beverage to ensure seamless operations.
- Supporting Duty Management shifts and acting as Manager on Duty when required.
- Monitoring KPIs, occupancy, guest satisfaction and departmental performance to drive continuous improvement.
Qualifications
- Previous experience as a Front Office Manager, Assistant Front Office Manager or Duty Manager within a hotel environment.
- Strong leadership and people development skills.
- Excellent guest service and problem‑solving abilities.
- Experience using Opera Cloud or Opera PMS (preferred).
- Good commercial awareness with an understanding of revenue management principles.
- Excellent organisational and communication skills.
- A flexible approach to working early, late and weekend shifts.
- Fluent English with the right to work in the UK.
Benefits
- Free night stays in UK Accor hotels and 50% discount in Accor restaurants (T&Cs apply)
- Discounted hotel rates worldwide across 5,000+ Accor hotels
- Continuous learning through the Accor Academy
- Wellbeing support for your professional and personal life
- Career development opportunities across more than 100 countries
- A diverse, inclusive and supportive working environment
- Additional Information
If you're passionate about hospitality, enjoy leading from the front and want to be part of one of the world's leading hotel groups, we'd love to hear from you.
Diversity & Inclusion
At Accor, we believe our greatest strength is our people.
We are committed to attracting, recruiting and promoting diverse talent, creating an environment where everyone feels welcome, respected and empowered to succeed.
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Front Office Manager (M/F/X) in Hounslow employer: ibis, ibis Styles, ibis budget
Join a vibrant hotel within the Accor network, where we prioritise your growth and development in a warm, inclusive culture. As an Assistant General Manager, you will play a pivotal role in fostering teamwork and guest satisfaction while enjoying excellent working conditions and opportunities for advancement. Embrace the chance to make a meaningful impact in a community-focused environment that values diversity and responsible hospitality.
Contact Details:
ibis, ibis Styles, ibis budget Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager (M/F/X) in Hounslow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ibis, ibis Styles, ibis budget. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ibis, ibis Styles, ibis budget
Don't be shy about reaching out to ibis, ibis Styles, ibis budget directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Manager (M/F/X) in Hounslow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ibis, ibis Styles, ibis budget and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
