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- Tasks: Welcome guests and ensure a top-notch hotel experience every day.
- Company: Join Cycas Hospitality, a dynamic team focused on people and fun in the hospitality industry.
- Benefits: Enjoy competitive pay, exclusive hotel discounts, free healthcare, and continuous training opportunities.
- Why this job: Be part of a caring team that values your growth and offers a vibrant work culture.
- Qualifications: Customer service experience preferred; previous hotel roles are a plus but not essential.
- Other info: Flexible shifts with early and late options; perfect for students balancing studies and work.
The predicted salary is between 24000 - 36000 £ per year.
Job Title: Receptionist / Front Office Team Member
Location: ibis Hotel
Employment Type: Full-time 40 hours per week (shift-based)
Overview
ibis Hotels are part of the Accor group and are known for delivering comfortable stays, friendly service, and great value. We’re looking for a welcoming and motivated Receptionist to be the first point of contact for our guests.
Working Hours
This role operates on a rotating shift schedule. Availability to work both early and late shifts, including weekends and public holidays, is required.
- Early Shift: 06:45 – 15:15
- Late Shift: 14:30 – 23:00
Key Responsibilities
- Greet and assist guests with check-in and check-out
- Handle reservations, cancellations, and guest inquiries
- Provide excellent customer service in person, by phone, and via email
- Process payments and maintain accurate guest records
- Liaise with housekeeping and other departments to ensure smooth operations
- Resolve guest concerns professionally and efficiently
About You
- Friendly, professional, and customer-focused attitude
- Strong communication and interpersonal skills
- Well-presented and reliable
- Comfortable using computers and booking systems (training provided)
- Ability to work rotating shifts as listed above
- Previous hotel or customer service experience is an advantage, but not essential
What We Offer
- Competitive Salary
- Exclusive employee discounted rates to Accor
- Continuous paid Training and Development opportunities
- Free Healthcare plan
How To Apply
If you enjoy working with people and creating great guest experiences, we’d love to hear from you.
Please apply online with your CV and a brief cover letter.
- All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.
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HOTEL RECEPTIONIST - FULL TIME employer: ibis, ibis Styles, ibis budget
Contact Detail:
ibis, ibis Styles, ibis budget Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HOTEL RECEPTIONIST - FULL TIME
✨Tip Number 1
Familiarise yourself with the Ibis brand and Cycas Hospitality's values. Understanding their focus on people and customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Research the local area around Bridgwater, including attractions and events. Being knowledgeable about the region will impress your interviewers and show your commitment to providing excellent guest experiences.
✨Tip Number 3
Practice your communication skills, especially in handling guest requests and complaints. Role-playing different scenarios can prepare you for the dynamic environment of a hotel reception.
✨Tip Number 4
Network with current or former employees of Ibis or Cycas Hospitality. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace HOTEL RECEPTIONIST - FULL TIME
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Hotel Receptionist position. Tailor your application to highlight relevant experience and skills that align with what Cycas Hospitality is looking for.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in hospitality. Highlight any previous roles that demonstrate your ability to provide excellent service and manage front office systems.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Cycas Hospitality's values that resonate with you, and explain how your background makes you a great fit for their team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a front-facing role like a Hotel Receptionist.
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Know the Hotel Inside Out
Before your interview, make sure you research the Ibis Bridgwater and its facilities. Familiarise yourself with their services, special promotions, and the local area. This knowledge will help you demonstrate your enthusiasm and ability to assist guests effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you anticipated guest needs or resolved issues efficiently. This will show that you align with the company's focus on putting people first.
✨Demonstrate a Positive Attitude
During the interview, maintain a friendly and approachable demeanour. The hotel industry thrives on positive interactions, so showcasing your ability to create a welcoming atmosphere will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the hotel's culture, training opportunities, and team dynamics. This not only shows your interest in the role but also helps you determine if the company is the right fit for you.
