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For Companies At a Glance
- Tasks: Welcome guests, check them in and out, and ensure a fantastic stay.
- Company: Accor is a global leader in hospitality, dedicated to personal growth and limitless opportunities.
- Benefits: Enjoy a competitive salary, birthday off, hotel discounts, and career progression.
- Why this job: Join a vibrant team at a bustling hotel and make memorable guest experiences.
- Qualifications: Previous hotel reception experience and excellent customer service skills are essential.
- Other info: Flexible shifts available; must be 18+ to serve alcohol.
The predicted salary is between 21000 - 26000 £ per year.
Company Description
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Job Description
Ready to embark on a new journey? ibis Styles London Gatwick Airport opened last year and is welcoming weary travellers for a great, invigorating stay and we're looking for outgoing, dependable, welcoming Hotel Receptionist to deliver an amazing first impression and ensure our guests want to come back time and again. We're building our team and need a full-time Hotel Receptionist (officially known as Guest Service Assistants) working 40 hours a week in return for a competitive salary of up to £26,434 p.a. plus great benefits including a day off for your birthday, discounts at hotels and opportunities for career progression.
We are looking for someone with hotel reception experience and we need people who are open, welcoming and who know what great customer service looks like - the kind of person you'd like to meet after a long day of travelling! You'll be checking guests in and out, answering questions and supporting them during your stay. A great telephone manner is essential and you'll need to be confident using a computer as you'll be doing some light admin also. As we're one big team, you can also expect to be pulling the odd pint, taking some food orders and turning your hand to whatever's needed to ensure our guests have a great stay.
You'll be working at 40 hours a week, which could include a mix of midweek, weekend, early and late shifts for flexibility in your schedule would be a big advantage but don't let it put you off applying if you have some restrictions we can work around. As the role can involve serving alcohol, we do require candidates to be 18 years of age or older. ibis Styles Gatwick Airport hotel has over 180 bedrooms and welcomes international guests, business travellers, families and people heading off on holiday so it's a bustling and vibrant hotel. As Receptionist, you'll be key to ensuring that they enjoy a great guest experience during their visit and will want to come back again soon!
If this sounds like a role that's right up your street, we'd love to hear from you.
Reference: GAT-RECEP0060625
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Hotel Receptionist employer: ibis, ibis Styles, ibis budget
Contact Detail:
ibis, ibis Styles, ibis budget Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of ibis Styles London Gatwick Airport, including amenities and local attractions, will help you engage confidently with guests and answer their questions effectively.
✨Tip Number 2
Practice your customer service skills. Since the role requires a welcoming attitude and great communication, consider role-playing scenarios with friends or family to enhance your ability to handle various guest interactions.
✨Tip Number 3
Show your flexibility in scheduling. Highlight your willingness to work a variety of shifts, including weekends and late nights, as this is a key requirement for the position and can set you apart from other candidates.
✨Tip Number 4
Demonstrate your teamwork skills. Since you'll be part of a larger team, think of examples from your past experiences where you've successfully collaborated with others to create a positive environment, which is essential in hospitality.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant hotel reception experience and customer service skills. Use keywords from the job description to demonstrate that you understand what Accor is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at Accor and how your values align with their commitment to hospitality and diversity.
Showcase Your Communication Skills: Since a great telephone manner is essential, consider including examples of how you've effectively communicated with guests or handled inquiries in previous roles. This will help demonstrate your suitability for the position.
Highlight Flexibility: Mention your availability and willingness to work various shifts, as flexibility is an advantage for this role. If you have any restrictions, be honest about them but also express your eagerness to find a solution.
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Show Your Customer Service Skills
As a Hotel Receptionist, exceptional customer service is key. Be prepared to share examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your ability to create a welcoming atmosphere.
✨Familiarise Yourself with the Hotel
Before the interview, take some time to research ibis Styles London Gatwick Airport. Knowing about their services, amenities, and unique selling points will show your genuine interest in the role and help you answer questions more effectively.
✨Practice Your Telephone Etiquette
A great telephone manner is essential for this position. Practice answering calls in a friendly and professional tone. You might even want to role-play common scenarios with a friend to build your confidence.
✨Be Ready for Flexibility Questions
Since the role involves various shifts, be prepared to discuss your availability. If you have any restrictions, be honest about them but also express your willingness to be flexible where possible.
