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- Tasks: Welcome guests, manage reservations, and ensure top-notch service.
- Company: Join a leading hotel brand with a focus on hospitality.
- Benefits: Competitive salary, flexible rota, and discounts at Accor Hotels worldwide.
- Other info: Enjoy complimentary stays and career growth opportunities in a dynamic environment.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Friendly attitude, strong communication skills, and a passion for service.
The predicted salary is between 20000 - 25000 £ per year.
Responsibilities
- Welcome guests to the hotel and ensure service is handled excellently.
- Register guests and process payments.
- Update guest information in the system.
- Take and confirm reservations for guests.
- Answer any queries guests may have regarding in-house facilities and local tourist information.
- Deliver excellent service to customers and ensure quality standards are consistently met.
- Maintain clean and organized work areas.
- Handle guest complaints and remarks promptly, providing timely responses.
- Pay close attention to detail and ensure quality in all aspects of your work.
- Be open to embracing change and adapting to new circumstances.
Qualifications
- A friendly, guest-focused personality with a passion for hospitality.
- Experience in hospitality is preferred but not required.
- Ability to work independently and manage shifts responsibly.
- Strong communication skills and a problem-solving mindset.
- Ability to cope well under pressure.
- Availability to work weekdays and weekends.
- Fluency in English.
Benefits
- Competitive salary and benefits package, including pension, additional holidays with service, a 'Recommend a Friend' program and Employee Advisory Service.
- Flexible rota.
- Discount Card for Accor Hotels Worldwide.
- Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability).
Hotel Receptionist employer: ibis, ibis Styles, ibis budget
Contact Detail:
ibis, ibis Styles, ibis budget Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
First things first, make sure you know the hotel inside out! Familiarise yourself with the facilities and local attractions so you can impress guests with your knowledge. This will show that you're genuinely interested in providing top-notch service.
✨Tip Number 2
Practice your communication skills! Role-play common scenarios with friends or family, like handling guest complaints or answering queries. The more comfortable you are, the better you'll handle real-life situations when they arise.
✨Tip Number 3
Don’t underestimate the power of a friendly smile and positive attitude! Guests love feeling welcomed, so be sure to showcase your warm personality during interviews. It’s all about making that great first impression!
✨Tip Number 4
Finally, apply through our website! We’re always on the lookout for passionate individuals who want to join our team. Plus, it’s a great way to stay updated on new opportunities and get noticed by hiring managers.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and guest-focused personality shine through. We want to see your passion for hospitality, so don’t be afraid to share a bit about yourself and why you love working with people!
Tailor Your Application: Make sure to tailor your application to the hotel receptionist role. Highlight any relevant experience or skills that match the job description, even if it’s from a different field. We appreciate attention to detail, so show us you can adapt!
Be Clear and Concise: Keep your application clear and to the point. We’re looking for strong communication skills, so make sure your writing is easy to read and free of jargon. A well-structured application will definitely catch our eye!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly, and you’ll find all the information you need about the role there too. Don’t miss out!
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Know the Hotel Inside Out
Before your interview, do some research on the hotel. Familiarise yourself with its services, facilities, and any unique features. This will not only impress the interviewer but also help you answer questions about how you would handle guest queries.
✨Show Off Your People Skills
As a Hotel Receptionist, you'll be the first point of contact for guests. Practice showcasing your friendly and approachable personality during the interview. Use examples from past experiences where you've provided excellent customer service or resolved issues effectively.
✨Prepare for Common Scenarios
Think about potential situations you might face in the role, like handling a guest complaint or managing a busy check-in period. Prepare responses that demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how the hotel adapts to changes in the industry. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.