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- Tasks: Lead the front office team and create unforgettable guest experiences at ibis Styles Haydock.
- Company: Accor is a global hospitality leader, dedicated to personal growth and limitless opportunities.
- Benefits: Enjoy perks like extra time off on your birthday, hotel discounts, and complimentary meals during shifts.
- Why this job: Join a vibrant team and make a real impact in the hospitality industry while having fun!
- Qualifications: Two years of experience in a similar role and familiarity with PMS systems like Opera required.
- Other info: This is an entry-level, full-time position with a competitive salary of up to £26,000 per annum.
The predicted salary is between 20800 - 36400 £ per year.
Join to apply for the Hotel Guest Service Manager role at ibis, ibis Styles, ibis budget.
Company Description
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Job Description
We’re on the lookout for a Guest Service Manager to join our team at ibis Styles Haydock! If you love creating memorable guest experiences, then this full-time opportunity is perfect for you, working 40 hours per week for a competitive salary of up to £26,000 per annum, plus some great benefits. Imagine an extra day off on your birthday, a workplace pension, sick pay for those unexpected days, and even a chance to join our cycle-to-work scheme! Not to mention fantastic hotel discounts, complimentary meals during your shift, and much more.
Do you have a knack for customer service, especially in the hotel industry? Have you ever dreamed of working in an Accor-branded property? Well, dream no more because this could be your chance to shine! We’re searching for someone who knows their way around front office operations and is familiar with PMS systems like Opera. You’ll need two years’ experience in a similar role, ideally within a branded property and have an approachable, outgoing personality.
Our dream candidate is not just great with guests but also a natural leader who can inspire their Reception team to greatness and meet our KPIs. From managing reception to being hands-on in the bar, restaurant, and conference facilities, you’ll be the go-to person for ensuring our guests have an amazing time at ibis Styles Haydock. And let’s not forget, you’ll also get to play the role of Duty Manager during your shifts as well as helping your GM with some admin tasks.
With 102 bedrooms, a busy food and beverage scene, and meeting spaces, ibis Styles Haydock is where the magic happens. Are you ready to become part of our awesome team? Apply now and let’s make some unforgettable memories together!
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Hotel Guest Service Manager employer: ibis, ibis Styles, ibis budget
Contact Detail:
ibis, ibis Styles, ibis budget Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Guest Service Manager
✨Tip Number 1
Familiarise yourself with the specific PMS systems mentioned in the job description, like Opera. Having hands-on experience or even a basic understanding of these systems can set you apart during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or improved guest experiences in previous roles. This will demonstrate your capability to inspire and lead the Reception team.
✨Tip Number 3
Research ibis Styles Haydock and its unique offerings. Being knowledgeable about the hotel’s services and atmosphere will help you connect with the interviewers and show your genuine interest in the role.
✨Tip Number 4
Network with current or former employees of Accor or similar hospitality brands. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Hotel Guest Service Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Hotel Guest Service Manager position. Tailor your application to highlight relevant experience in customer service and hotel operations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in the hospitality industry, particularly in guest services. Use bullet points to make it easy to read and focus on achievements that demonstrate your leadership and customer service skills.
Write a Strong Cover Letter: In your cover letter, express your passion for creating memorable guest experiences. Mention specific examples from your past roles that showcase your ability to lead a team and manage front office operations effectively.
Highlight Relevant Skills: Make sure to emphasise your familiarity with PMS systems like Opera and any other relevant software. Also, mention your ability to inspire a team and meet KPIs, as these are crucial for the role.
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Showcase Your Customer Service Skills
As a Guest Service Manager, your ability to create memorable experiences for guests is crucial. Prepare examples of how you've successfully handled customer complaints or gone above and beyond to ensure guest satisfaction in previous roles.
✨Familiarise Yourself with PMS Systems
Since the role requires knowledge of Property Management Systems like Opera, make sure you brush up on your technical skills. If possible, mention any specific experiences you've had with these systems during the interview.
✨Demonstrate Leadership Qualities
The ideal candidate is a natural leader. Be ready to discuss your leadership style and provide examples of how you've motivated and inspired your team in past positions. Highlight any experience you have in training or mentoring staff.
✨Research ibis and Accor's Values
Understanding the company's culture and values will help you align your answers with what they are looking for. Familiarise yourself with their commitment to diversity and inclusion, as well as their focus on creating unforgettable guest experiences.
