Heartist: Hotel Day & Night Guest Services Pro

Our mission at IBIS Aberdeen is to create memorable moments for our guests, by connecting hearts from arrival to farewell. Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

• Free night stays in our UK hotels and up to 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Grow your skills and learn more through our Apprenticeship
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality (all benefits subject to availability and T&C)

As a Day and Night Team Member, you will be required to work independently and oversee the hotel operations, including checking guests in and out, and addressing any guest needs that might arise. It is a varied role - you might have to prepare some drinks, make a pizza, assist the breakfast service, make new reservations, answer the phone, cashiering, oversee security and health and safety, or even do some cleaning duties. Whatever it is you need to do, have fun and always put our guests first to ensure they have an exceptional stay.

Qualifications:

• Experience in a similar role ideally within a Hotel environment
• Working with Opera Cloud or related systems is a plus
• Flexibility to work rotational shifts, including nights, weekends, and holidays is essential
• A positive attitude and ability to work well within a team
• A commitment to delivering high levels of guest service
• A smart and professional appearance
• Excellent communication and interpersonal skills
• Ability to work both independently and as part of a team
• Strong organizational skills and attention to detail
• A proactive attitude and problem-solving skills
• Basic knowledge of computer systems
• Ability to handle multiple tasks simultaneously in a fast-paced environment
• You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa

In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

Additional Information:

• Experience is an asset
• Prior experience working with Opera or a related system
• Fluency in English; additional languages are a plus

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities. When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.