At a Glance
- Tasks: Welcome guests, check them in and out, and enhance their stay with excellent service.
- Company: ibis Styles London Gatwick Airport, a vibrant and inclusive hotel.
- Benefits: Earn up to £12.71 per hour, enjoy a birthday day off, and access hotel discounts.
- Other info: Flexible shifts available, perfect for students looking to balance work and study.
- Why this job: Join a fun team and create memorable experiences for guests while developing your career.
- Qualifications: Experience in hotel reception and strong customer service skills required.
The predicted salary is between 12.71 - 12.71 £ per hour.
ibis Styles London Gatwick Airport is looking for an outgoing, dependable, welcoming Hotel Receptionist (Guest Service Assistant) to deliver an amazing first impression and ensure guests want to come back time and again. The role is part-time and works approximately 16-24 hours a week, paid up to £12.71 per hour, with benefits including a birthday day off, hotel discounts, and career progression opportunities.
Responsibilities
- Check guests in and out and answer questions.
- Provide support during guests’ stay.
- Assure a pleasant telephone manner and use computer for light admin tasks.
- Assist with miscellaneous tasks such as pulling drinks, taking food orders, and any other duties required to enhance the guest experience.
- Work flexible shifts, including midweek, weekend, early, and late.
Requirements
- Hotel reception experience.
- Open, welcoming personality and strong customer-service skills.
- Excellent telephone manner.
- Confident in using a computer for light administrative work.
- Minimum age 18 years.
- Ability to work flexible hours, including evenings and weekends.
Benefits
- Hourly wage up to £12.71.
- Birthday day off.
- Hotel discounts.
- Opportunities for career progression.
Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Guest Service Assistant - Reception employer: ibis, ibis Styles, ibis budget
ibis Styles London Gatwick Airport is an excellent employer that values its team members by offering a supportive and inclusive work environment. With flexible part-time hours, competitive pay, and unique benefits such as a birthday day off and hotel discounts, employees are encouraged to grow their careers while delivering exceptional service to guests. The hotel's commitment to diversity and inclusion further enhances the workplace culture, making it a rewarding place for those looking to make a meaningful impact in the hospitality industry.
Contact Details:
ibis, ibis Styles, ibis budget Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant - Reception
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at ibis, ibis Styles, ibis budget and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Guest Service Assistant - Reception
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at ibis, ibis Styles, ibis budget that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at ibis, ibis Styles, ibis budget.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at ibis, ibis Styles, ibis budget get a sense of who you are beyond your experience!
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at ibis, ibis Styles, ibis budget and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
