At a Glance
- Tasks: Lead the front office team to create unforgettable guest experiences.
- Company: ibis Edinburgh, a vibrant hotel known for its welcoming atmosphere.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Other info: Join a dynamic environment where every day brings new challenges.
- Why this job: Be the heart of guest experience and inspire a passionate team.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
ibis Edinburgh is seeking a Front Office Manager to lead the heart of guest experience, driving the team to deliver genuine service at every interaction.
You will set the standard for professionalism, warmth, and attention to detail, inspiring and supporting staff to achieve their best daily.
You'll oversee guest arrivals, provide coaching, handle feedback with empathy, and collaborate across departments to ensure a seamless guest journey.
#J-18808-Ljbffr
Guest Experience Leader — Front Office employer: ibis, ibis Styles, ibis budget
Join a vibrant hotel within the Accor network, where we prioritise your growth and development in a warm, inclusive culture. As an Assistant General Manager, you will play a pivotal role in fostering teamwork and guest satisfaction while enjoying excellent working conditions and opportunities for advancement. Embrace the chance to make a meaningful impact in a community-focused environment that values diversity and responsible hospitality.
Contact Details:
ibis, ibis Styles, ibis budget Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Leader — Front Office
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ibis, ibis Styles, ibis budget. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ibis, ibis Styles, ibis budget
Don't be shy about reaching out to ibis, ibis Styles, ibis budget directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Experience Leader — Front Office
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ibis, ibis Styles, ibis budget and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
