At a Glance
- Tasks: Manage group reservations and ensure smooth communication with guests.
- Company: Join the vibrant team at IBIS London City Shoreditch, part of the Accor network.
- Benefits: Earn £13.88/hour, enjoy free hotel stays, discounts, and access to a talent gym.
- Other info: Diverse and inclusive workplace with endless opportunities across 5,000 hotels worldwide.
- Why this job: Be part of creating memorable experiences while growing your career in hospitality.
- Qualifications: Prior experience in reception or reservations is a plus, but not essential.
The predicted salary is between 29000 - 30000 £ per year.
Our mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell. By working at the IBIS London City Shoreditch you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
Benefits & Perks:
- Salary – £13.88 / hour
- Contract start date – 1st April 2026
- Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
- Talent gym access
- Stylish and functional uniform provided
- Complimentary meals on duty prepared by our creative chefs
- Discounted hotel rates worldwide in Accor Hotels
- Grow your skills and learn more through our Apprenticeship
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Explore limitless opportunities across 5,000 hotels in over 100 countries
- Participate in initiatives to build a more inclusive and sustainable world
- Many more benefits and perks (subject to availability and T&C)
Job Description:
- Process and input group reservations following hotel reservations policy.
- Follow up on all groups from inquiry to actualization, and track payment and cancellation deadlines.
- Update and process any group’s agreed commission in a timely manner.
- Monitor room inventory to maximize room sales.
- Answer all group-related calls promptly, within 3 rings, using the specified greeting and ensuring all relevant information is obtained.
- In the absence of the individual reservations coordinator, also answer individual reservation calls.
- Monitor group room block status and update availability.
- Ensure all reservations are accurately actioned within the same working day.
- Check and update group rates in Opera Cloud as necessary.
If you feel you are the right candidate for the role, please click ‘apply’ now! We’d love to hear from you.
Qualifications:
- Prior experience at reception or reservations is preferable but not mandatory.
- Clear oral and written communication.
- Exemplary time‑management and organizational skills.
- Problem‑solving abilities.
- Previous experience in a similar role is preferable but not required.
Our Commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Information on the processing of personal data: When you submit an application to IBIS London City Shoreditch, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example, former employers or a third‑party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. As the data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates’ personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
Group & Sales Coordinator employer: ibis, ibis Styles, ibis budget
At IBIS London City Shoreditch, we pride ourselves on being an exceptional employer that fosters a vibrant work culture and prioritises employee growth. With access to Accor's extensive training resources, competitive benefits like free hotel stays and discounts, and a commitment to inclusivity, we empower our team members to thrive both personally and professionally in the heart of London.
Contact Details:
ibis, ibis Styles, ibis budget Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Group & Sales Coordinator
✨Tip Number 1
Get to know the company! Before your interview, dive into IBIS London City Shoreditch's mission and values. This way, you can show how your personal goals align with theirs, making you a standout candidate.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will help you articulate your experience and skills confidently, especially those related to group reservations and customer service.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. A stylish and functional outfit not only boosts your confidence but also shows that you understand the hospitality industry’s standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression. Plus, it shows your enthusiasm for the role and the company!
We think you need these skills to ace Group & Sales Coordinator
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond just your qualifications. A little bit of flair can make your application stand out from the crowd.
Tailor Your Application:Make sure to tailor your application to the Group & Sales Coordinator role. Highlight any relevant experience and skills that match the job description. We love seeing how your background aligns with what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your strengths and experiences.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows us that you're keen on joining our team at IBIS London City Shoreditch!
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Know the Company Inside Out
Before your interview, take some time to research IBIS London City Shoreditch and the Accor network. Understand their mission, values, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Group & Sales Coordinator, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully communicated in past roles, especially in high-pressure situations.
✨Demonstrate Your Organisational Skills
Since the role involves managing group reservations and tracking payments, be ready to discuss your organisational strategies. Bring up any tools or methods you use to stay organised, and consider sharing a specific example where your organisational skills led to a successful outcome.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, growth opportunities, or how they measure success in this role. This shows that you're not just interested in the job, but also in how you can contribute to the company’s success.
