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- Tasks: Join our team to deliver exceptional guest experiences in a vibrant hotel environment.
- Company: Ibis Glasgow, part of the global Accor hospitality group.
- Benefits: Earn £12.73 per hour with worldwide hotel discounts and continuous learning opportunities.
- Other info: Diverse and inclusive workplace with career growth across 5,000 hotels globally.
- Why this job: Be the face of our hotel and create memorable moments for guests every day.
- Qualifications: Positive attitude, customer service focus, and ability to multitask in a fast-paced setting.
The predicted salary is between 26500 - 26500 £ per year.
Ibis Glasgow, part of the Accor hospitality group, is looking for a Multi-Skilled Team Member to work full time at £12.73 per hour.
The role combines front office and food & beverage duties in a fast-paced environment, requiring flexibility, a can-do attitude and a passion for guest service.
Responsibilities
- Be responsible for the reception desk and processing check in/out.
- Provide a friendly and personalised welcome for guests.
- Convey the image of the brand and the hotel.
- Manage multi-tasking with a proactive personality in this hands-on role.
- Serve as the single point of contact for guests throughout their stay.
- Be available to assist at any stage of the guests stay, from welcome to farewell.
- Handle and resolve any guest feedback efficiently and satisfactorily.
- Promote the company’s ALL loyalty programme.
- Prepare all required documents for the day.
- Bar and restaurant service – take orders, serve food, and ensure guest satisfaction.
- Offer an attentive and personalised service.
- Prepare and clear tables, refill beverages, and maintain food safety and hygiene standards.
- Assist in setting up, breaking down and maintaining dining areas for events.
- Flexibly assist in both reception and F&B tasks based on hotel occupancy and needs.
- Cook and support buffet set-ups and keep areas replenished as necessary.
Qualifications
- Self-starter capable of working unsupervised.
- Positive attitude with genuine customer service focus and technical ability to process nightly audit of all front office transactions.
- Fast-thinking, customer-focused problem solver with initiative, delivering memorable guest experiences while ensuring all daily revenue is captured and reported on.
- Night audit and/or accounts experience highly regarded for career progression.
Eligibility
Eligibility to live and work in the United Kingdom and possession of a current work visa is required.
Benefits
- Salary – £12.73 per hour.
- Discounted hotel rates worldwide in Accor Hotels.
- Continuous learning and development through Accor Academy.
- Well-being support in professional and personal life.
- Career opportunities across 5,000 hotels in over 100 countries.
- Participation in sustainability and inclusion initiatives.
Commitment to Diversity & Inclusion
We are an inclusive company dedicated to attracting, recruiting and promoting diverse talent, creating an environment where everyone feels they belong.
Personal Data Processing
When you submit an application to Ibis Glasgow, the company processes your personal data to consider and manage your application. We may also process data supplied by third parties, such as former employers or third-party suppliers of personality questionnaires. We comply with all legislation relating to personal data protection, including the EU General Data Protection Regulation and the Data Protection Act 2018.
Multi Skilled Team Member in Glasgow employer: ibis, ibis Styles, ibis budget
Contact Detail:
ibis, ibis Styles, ibis budget Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi Skilled Team Member in Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, check out Ibis Glasgow's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about guest interaction, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional when you go for your interview. It shows that you respect the opportunity and are serious about joining the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Multi Skilled Team Member in Glasgow
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see your passion for guest service and how you can bring a positive attitude to our team. Don’t be afraid to share a bit about yourself and what makes you unique.
Tailor Your Application: Make sure to tailor your application to the Multi Skilled Team Member role. Highlight your experience in both front office and food & beverage duties, and show us how your skills match what we’re looking for. A personalised application goes a long way!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key experiences and skills, making it easier for us to see why you’d be a great fit.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application gets to the right place. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Multi-Skilled Team Member. Familiarise yourself with both front office and food & beverage duties, as well as the importance of guest service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing a fantastic guest experience, be ready to share examples of how you've gone above and beyond for customers in the past. Think of specific situations where you resolved issues or made someone's day better – this will demonstrate your can-do attitude and proactive personality.
✨Demonstrate Flexibility and Team Spirit
The job requires a flexible approach, so be prepared to discuss how you handle changing priorities and work collaboratively with others. Share experiences where you've successfully adapted to new tasks or supported your team during busy times, highlighting your ability to multitask effectively.
✨Prepare Questions for Them
Interviews are a two-way street, so come armed with thoughtful questions about the hotel, its culture, and the team you'll be working with. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you. Plus, it gives you a chance to learn more about their commitment to diversity and inclusion!