Front Office Team Member - Part Time 23.4 hours per week

Company Overview

IBIS London City Shoreditch is part of the Accor network, a worldwide hospitality leader. Our mission is to create memorable moments for our guests, connecting hearts from arrival to farewell.

Job Title & Contract

Front Office Team Member / Receptionist – Part‐time, Permanent (23.4 hours per week, starting 1 August 2026)

Job Overview

As the ‘face of IBIS London City Shoreditch’, you will extend a warm welcome to our guests, putting their well‑being at the heart of everything you do, while adding your personal touch to their stay.

Responsibilities

• Are the ‘face of IBIS London City Shoreditch’, extending a warm welcome to our guests, putting their well‑being at the heart of everything you do, while adding your personal touch to their stay.
• Being present and visible in the lobby and contributes to guests' sense of well‑being and loyalty, by establishing a warm and personalized relationship. You are responsible for an incredible hello and goodbye for our guests to make them feel welcome!
• Gives priority to guest relations, while taking care to respect administrative procedures that need to be followed.
• Look to create sparkles – memorable moments – for our guests.
• Anticipates guests' needs and takes them into consideration. Handles guests' requests for information and provides answers; puts them in contact with the appropriate people.
• Is ready to jump across to the bar if required and assist our Food and Beverage team to ensure guests.

Qualifications

• Prior experience working with Opera Cloud or a related system is preferable but not mandatory.
• Fluency in English.
• Customer Service.
• Positive problem‑solving approach.
• Time‑keeping.
• Organised.
• Multi‑tasking.
• Able to work under pressure.

Eligibility

You must be eligible to live and work in the UK and possess a current work visa. Documented evidence of eligibility will be required as part of the recruitment process.

Benefits

• Salary – £14.80 per hour
• Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
• Complimentary stays in UK hotel (Bonus Breaks Vouchers – subject to availability and T&C)
• Pension Scheme
• Talent gym access
• Additional holidays with service
• Delicious complimentary meals on duty prepared by our creative chefs
• Career opportunities across a network of international brands
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere – explore limitless opportunities across 5,000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks: Our objective is simple – make you grow and give you the spark to unleash your personality.
• Recommend a friend scheme; Employee Advisory Service (all benefits subject to availability and T&C)

Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

Personal Data Processing

When you submit an application to IBIS London City Shoreditch, trading as Accor Invest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third‑party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.

https://d1550xk4f2usak.cloudfront.net/wp-content/uploads/2023/03/01104624/Employee-Privacy-Policy-ENG-2022.pdf