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- Tasks: Welcome guests and ensure a fantastic experience at Ibis Edinburgh South Bridge.
- Company: Join Accor, a global leader in hospitality with endless opportunities for growth.
- Benefits: Enjoy discounts, free stays, meals, holidays, and a supportive work environment.
- Why this job: Be the face of our hotel, connect with guests, and make memorable moments.
- Qualifications: Customer service experience is valued; fluency in English is essential.
- Other info: Embrace diversity and inclusion while developing your skills in a vibrant team.
Company Description
Salary: £12.81/hour
Increase to: £13.45/hour by 1st April 2026.
Applicants with current right to work in the UK.
Job Description
What is in it for you:
- ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dining, shopping and more)
- Free night stays in our UK hotels (T&C Applies)
- Complimentary Staff meal
- Uniform provided
- 28 days holidays per year (up to 33 with length of service)
- Recommend a Friend Incentive
- Employee Assistance Program: support your wellbeing in your professional and personal lives
- Pension Scheme
- Company sick pay
- Opportunity to develop your talent and grow by our learning programs through our Academies and apprenticeships
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks
Our objective is simple: make you grow and give you the spark to unleash your personality.
As our next Front Office Team Member, you:
- Are the ‘face of Ibis Edinburgh South Bridge, extending a warm welcome to our guests, putting their well‑being at the heart of everything you do, while adding your personal touch to their stay.
- Ensure a wonderful guest experience.
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check‑in, check‑out and throughout their stay.
- Ensuring that all charges are accurate and posted on a timely basis.
- Handling all calls promptly and professionally.
- Document accurately all internal and guest messages.
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Attend to other duties as requested by Management and Supervisors
Qualifications
- Prior experience working with OPERA cloud will be valued.
- Fluency in English
- Customer Service
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
Additional Information
Our mission at Ibis Edinburgh Centre South Bridge is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling – whatever brings you here, we have something for you!
One more thing…
By working at the Ibis Edinburgh Centre South Bridge you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
I\’m interested
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Front Office Team Member employer: ibis, ibis Styles, ibis budget
Contact Detail:
ibis, ibis Styles, ibis budget Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Member
✨Tip Number 1
Familiarise yourself with the OPERA cloud system, as prior experience is valued. You can find online tutorials or resources to help you understand its functionalities better, which will give you an edge during the interview.
✨Tip Number 2
Research Ibis Edinburgh Centre South Bridge and the Accor group to understand their values and mission. This knowledge will allow you to align your answers with their goals and demonstrate your genuine interest in the company.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you went above and beyond for a guest, as this will showcase your ability to create memorable experiences.
✨Tip Number 4
Practice your communication skills, especially in English, as fluency is required. Engage in conversations with friends or family, or even consider joining a local group to enhance your speaking confidence before the interview.
We think you need these skills to ace Front Office Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in hospitality. Emphasise skills that align with the job description, such as communication and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific reasons why you want to work at Ibis Edinburgh South Bridge and how you can contribute to their mission.
Highlight Relevant Skills: In your application, focus on skills that are crucial for a Front Office Team Member, such as fluency in English, familiarity with OPERA cloud, and your ability to provide excellent customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Showcase Your Customer Service Skills
As a Front Office Team Member, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation effectively.
✨Familiarise Yourself with OPERA Cloud
If you have prior experience with OPERA cloud, be sure to mention it during the interview. If not, do some research on how it works and be ready to discuss how you would quickly learn and adapt to new systems.
✨Emphasise Your Team Spirit
This role requires collaboration with various departments. Be prepared to talk about how you work well in a team, share examples of successful teamwork, and express your enthusiasm for contributing to a positive workplace culture.
✨Demonstrate Your Knowledge of the Hotel
Research Ibis Edinburgh South Bridge and its offerings. During the interview, mention specific facilities or services that excite you and how you would promote them to guests, showing your genuine interest in the role.