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- Tasks: Provide top-notch service for guest check-ins and calls, ensuring satisfaction and safety.
- Company: Join Accor, a global leader in hospitality with over 5,600 hotels across 110 countries.
- Benefits: Enjoy free hotel stays, discounts at restaurants, and continuous learning opportunities.
- Why this job: Be part of a caring team that values growth, inclusivity, and making a positive impact.
- Qualifications: Experience in customer service, excellent communication skills, and a positive attitude are essential.
- Other info: This is an entry-level, full-time role with limitless career opportunities worldwide.
The predicted salary is between 24000 - 36000 £ per year.
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Company Description
Company Description
Join us at Accor, where life pulses with passion!?
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.?
By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.?
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!?
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.?
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,?
Join us and become a Heartist.
Job Description
- Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
- Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
- Maintain strict security procedures to ensure guest confidentiality and safety
- Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
- Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
- Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
- Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
- Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.
- Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Attend to other duties as requested by Management and Supervisors
Qualifications
- Some experience in retail, hospitality or a customer facing role
- Excellent communication skills
- Strong organisational skills
- A positive, can-do attitude
Additional Information
- Competentive salary.
- Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
- You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
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Industries
Hospitality
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Front Office Team Member employer: ibis, ibis Styles, ibis budget
Contact Detail:
ibis, ibis Styles, ibis budget Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Member
✨Tip Number 1
Familiarise yourself with the Accor Group and its brands. Understanding their values and mission will help you align your responses during interviews, showcasing that you're not just looking for any job, but specifically want to be a part of their team.
✨Tip Number 2
Practice your communication skills, as they are crucial for a Front Office Team Member. Engage in conversations with friends or family, focusing on clarity and professionalism, which will prepare you for handling guest interactions effectively.
✨Tip Number 3
Highlight your customer service experience in casual conversations or networking events. This can lead to valuable connections and recommendations, increasing your chances of landing an interview at ibis.
✨Tip Number 4
Visit the hotel or similar establishments to observe the front office operations. This hands-on experience will give you insights into daily tasks and challenges, allowing you to discuss them knowledgeably during your interview.
We think you need these skills to ace Front Office Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and qualifications required for the Front Office Team Member position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in hospitality or customer-facing roles. Use bullet points to make it easy to read, and include specific achievements that demonstrate your skills in communication and organisation.
Write a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your desire to be part of the Accor team. Mention how your previous experiences have prepared you for this role and why you would be a great fit for their culture of care and innovation.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any personal experiences that highlight your love for customer service and how you connect with guests, as this aligns with the company's values of being a 'Heartist'.
✨Demonstrate Strong Communication Skills
Since the role involves handling calls and interacting with guests, practice clear and polite communication. Be prepared to answer questions about how you would handle difficult situations or guest complaints, showcasing your ability to maintain professionalism.
✨Highlight Your Organisational Skills
Discuss your experience in managing multiple tasks efficiently, especially in a fast-paced environment. Provide examples of how you've successfully organised your workload in previous roles, which is crucial for maintaining accurate guest accounts and communication.
✨Research the Company and Its Values
Familiarise yourself with Accor's mission and values before the interview. Understanding their commitment to responsible hospitality and innovation will help you tailor your answers and demonstrate that you are a good fit for their team.
