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- Tasks: Welcome guests, manage reservations, and ensure excellent service at our hotel.
- Company: Join the vibrant team at Ibis Cambridge Central Station, part of a global hospitality leader.
- Benefits: Enjoy competitive pay, flexible hours, hotel discounts, and career growth opportunities.
- Why this job: Be part of creating memorable experiences for guests in a supportive team environment.
- Qualifications: Friendly attitude, strong communication skills, and a passion for hospitality are key.
- Other info: Experience a one-night stay to understand guest needs and enhance your skills.
The predicted salary is between 20000 - 30000 ÂŁ per year.
Company Description
At Ibis Cambridge Central Station, our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell.
If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our team!
Job Description
As our next Receptionist, you will:
- Welcome guests to the hotel and ensure service is handled excellently.
- Register guests and process payments.
- Update guest information in the system.
- Take and confirm reservations for guests.
- Answer any queries guests may have regarding in-house facilities and local tourist information.
- Deliver excellent service to customers and ensure quality standards are consistently met.
- Maintain clean and organized work areas.
- Handle guest complaints and remarks promptly, providing timely responses.
- Pay close attention to detail and ensure quality in all aspects of your work.
- Be open to embracing change and adapting to new circumstances.
Why Join Us?
- Competitive salary and benefits package, including pension, additional holidays with service, a “Recommend a Friend” program and Employee Advisory Service.
- Flexible rota.
- Discount Card for Accor Hotels Worldwide.
- Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C).
- Opportunities for career growth and international development.
- Apprenticeship opportunities.
- A one-night stay experience to help you understand guest needs.
- A supportive work environment with an engaging team culture.
Qualifications
What Are We Looking For?
- A friendly, guest-focused personality with a passion for hospitality.
- Experience in hospitality is preferred but not required.
- Ability to work independently and manage shifts responsibly.
- Strong communication skills and a problem-solving mindset.
- Ability to cope well under pressure.
- Availability to work weekdays and weekends.
Additional Information
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
By joining us as a Receptionist, you will become part of a friendly team of 40 talents.
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Ready to discover more? Get in touch with us. We would love to hear from you.
Other Info
By working at Ibis Cambridge Central Station, you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
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Front Office Team Member employer: ibis, ibis Styles, ibis budget
Contact Detail:
ibis, ibis Styles, ibis budget Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Member
✨Tip Number 1
Get to know the company culture! Before your interview, check out Ibis's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your hospitality skills! Think about how you would welcome a guest or handle a complaint. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Be ready to share your passion for hospitality! During the interview, talk about what excites you about working in this field. Your enthusiasm can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to exclusive features and tips that can help you land that Front Office Team Member role.
We think you need these skills to ace Front Office Team Member
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share any experiences or moments that highlight how you enjoy making people feel welcome and valued.
Tailor Your Application: Make sure to customise your application to fit the Front Office Team Member role. Highlight relevant skills and experiences that align with the job description, like communication skills and problem-solving abilities.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily see why you’d be a great fit for our team at ibis!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Know the Company
Before your interview, take some time to research ibis and its values. Understanding their mission to create memorable moments for guests will help you align your answers with what they’re looking for in a Front Office Team Member.
✨Show Your Hospitality Passion
During the interview, express your enthusiasm for hospitality. Share any relevant experiences, even if they're not directly in the industry. Highlight how you love making people feel welcome and how that aligns with the role.
✨Prepare for Common Questions
Think about questions you might be asked, like how you would handle a guest complaint or manage stress during busy times. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team culture, training opportunities, or what a typical day looks like. This shows your interest in the role and helps you gauge if it’s the right fit for you.