At a Glance
- Tasks: Lead the front office team, ensuring guests feel welcomed and supported during their stay.
- Company: Join Accor, a global leader in hospitality with over 5,600 hotels across 110 countries.
- Benefits: Enjoy competitive pay, career growth opportunities, and exclusive hotel discounts for you and your friends.
- Other info: Flexible hours and a supportive environment to help you grow in your career.
- Why this job: Be part of a passionate team that values innovation and creates memorable experiences for guests.
- Qualifications: Previous hospitality experience, strong communication skills, and a proactive approach to problem-solving required.
The predicted salary is between 28800 - 43200 £ per year.
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Here at Ibis London Excel we are looking for our next Front Office Team Leader, to help lead our front office team to deliver an excellent guest journey and achieve our targets.
As our next Front Office Team Leader, you…
- Oversee all front office activities, including check-in/check-out processes, reservations, and guest services.
- Contribute to guest’s satisfaction by providing high quality services with a warm and friendly approach
- Address guest complaints that have not been resolved by team members, providing swift solutions.
- Assist the Management in developing and implementing new procedures as needed.
- Ensure effective and efficient communication processes daily, maintaining service standards.
- Guide new staff through their initial induction into the team, department, following established guidelines.
- Collaborate with the Management to cultivate a cohesive team that works with trust and accountability to achieve departmental and hotel goals.
- Ensure department policies and procedures are well understood by all employees and observed in tasks performed. Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
- Promote the ALL Accor loyalty program to guests.
Qualifications
- Must have Right to Work in the UK
- Proficiency in hotel management software, particularly Opera Cloud.
- A minimum of 2 years of experience in a front office department.
- Strong leadership, communication, and interpersonal skills.
- Excellent problem-solving abilities and keen attention to detail.
- Ability to perform effectively under pressure.
- Flexibility with working hours, including evenings, nights, weekends, and bank holidays is essential.
Additional Information
One more thing…
By working at Ibis London Excel you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart‑of-hospitality.com or on Instagram @heart.of.hospitality
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Information on the processing of personal data
When you submit an application to Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
#J-18808-Ljbffr
Front Office Team Leader in London employer: ibis, ibis Styles, ibis budget
At Ibis Birmingham New Street, we pride ourselves on fostering a supportive and inclusive work environment where every team member can thrive. With a strong emphasis on career progression, comprehensive training opportunities, and a close-knit team atmosphere, we ensure that our employees feel valued and empowered to make a meaningful impact in the hospitality industry. Enjoy exclusive benefits such as discounted stays at Accor hotels, free meals during shifts, and a commitment to your professional growth, all while being part of a globally recognised brand dedicated to responsible hospitality.
Contact Details:
ibis, ibis Styles, ibis budget Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Team Leader in London
✨Tip Number 1
Familiarise yourself with the Ibis brand and its values. Understanding their commitment to responsible hospitality and the concept of being a 'Heartist' will help you align your personal values with theirs during any discussions.
✨Tip Number 2
Showcase your customer service skills in your interactions. Since the role focuses heavily on guest relations, demonstrating your ability to connect with guests and provide exceptional service can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous experience in hospitality. Be ready to share specific examples of how you've handled guest relations, resolved issues, or contributed to team success in past roles.
✨Tip Number 4
Network with current or former employees of Accor Group. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Front Office Team Leader in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in hospitality, particularly any roles that involved customer service or team leadership. Use keywords from the job description to demonstrate your fit for the Front Office Team Leader position.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific experiences that align with the responsibilities of the Front Office Team Leader, such as managing a team or enhancing guest experiences.
Highlight Key Skills:In your application, emphasise skills that are crucial for the role, such as strong communication, problem-solving abilities, and proficiency in hotel management systems. Provide examples of how you've successfully used these skills in previous positions.
Show Enthusiasm for the Brand:Demonstrate your knowledge of Accor Group and its brands in your application. Express why you want to work specifically for ibis and how you can contribute to their mission of responsible hospitality.
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Show Your Passion for Hospitality
As a Front Office Team Leader, your enthusiasm for hospitality is crucial. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your commitment to creating memorable experiences.
✨Highlight Your Leadership Skills
Since the role involves supervising a team, it's important to showcase your leadership abilities. Discuss any past experiences where you successfully guided a team, resolved conflicts, or improved team performance. This will show that you're ready to take on the responsibilities of the position.
✨Demonstrate Problem-Solving Abilities
In hospitality, challenges can arise at any moment. Prepare to discuss situations where you've effectively solved problems, especially those related to guest relations or operational issues. This will highlight your proactive approach and ability to think on your feet.
✨Familiarise Yourself with the Brand
Research ibis and its values before the interview. Understanding their commitment to responsible hospitality and innovation will allow you to align your answers with their mission. This shows genuine interest and helps you stand out as a candidate who fits their culture.
