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- Tasks: Lead the front office team to create unforgettable guest experiences.
- Company: Join ibis and Novotel, where we connect hearts and create memorable moments.
- Benefits: Enjoy 30% off at Accor restaurants, discounted hotel stays, and continuous learning opportunities.
- Why this job: Be part of a vibrant team that values your personal touch and fosters growth.
- Qualifications: Experience in hospitality, strong leadership skills, and excellent communication are essential.
- Other info: Get a one-night stay to experience our service from a guest's perspective!
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Front Office Team Leader role at ibis, ibis Styles, ibis budget
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Join to apply for the Front Office Team Leader role at ibis, ibis Styles, ibis budget
Full Time
Our mission at Ibis 96 Portland Street and Novotel Manchester Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell!
Company Description
Front Office Team Leader
Full Time
Our mission at Ibis 96 Portland Street and Novotel Manchester Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell!
As our next Front Office Team Leader, you will provide an amazing welcome for our guests, ensuring their stay with us exceeds their expectations. You will make friends, develop a reputation for outstanding service which puts our hotel on the map!
You\’ll be a team player, embracing challenges, with a limitless mindset that reminds all of our guests that we are Accor. You will be supporting the Front Office Team to excel and deliver and will be a core element of our hotel\’s warm welcome, putting their well-being at the heart of everything you do while adding your personal touch to their stay. This might mean creating that special sparkle within the rooms, ensuring that special occasions don\’t go unmissed and are the heart of what we do as hoteliers. You will be a passionate individual, dedicated to continuously improving the quality of the hotel\’s services.
A Little More Information
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
Our hotel offers 127 rooms, and a 3 star service. We provide complimentary meals for our staff, as well as an almost limitless supply of coffee and fun. To ensure you can best welcome and care for our guests you will need to be fluent in English and have competent numeracy and I.T skills.
Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Ready to discover more? Get in touch with us. We would love to hear from you.
Job Description
As a Front office Team Leader, you will play a crucial role in ensuring exceptional guest experiences whilst leading and motivating our front office team. You will also:
- Provide leadership and guidance to the front office team, fostering a collaborative and goal-oriented environment
- Oversee daily front office operations, ensuring efficient check-in and check-out processes
- Deliver outstanding customer service, addressing guest inquiries and resolving issues promptly and professionally
- Collaborate with other departments to ensure seamless guest experiences throughout their stay
- Train and mentor front office staff, promoting their professional development and enhancing team performance
- Monitor and maintain high standards of cleanliness and presentation in the lobby and reception areas
- Manage shift schedules and allocate tasks effectively to maximise team productivity
- Handle guest complaints and feedback with empathy and professionalism, ensuring timely resolutions
- Implement and maintain standard operating procedures for front office operations
- Assist in managing the department\’s KPI\’s and achieving financial targets
- Stay updated on local events and attractions to provide knowledgeable recommendations to guests
Qualifications
- Proven experience in a front office or reception role within the hospitality industry
- Demonstrated leadership skills with the ability to motivate and manage a team effectively
- Excellent communication and interpersonal skills, with fluency in English
- Strong customer service orientation with a friendly and professional demeanour
- Detail-oriented approach with the ability to multitask in a fast-paced environment
- Proficiency in hotel management systems and computer applications
- Problem-solving skills with the ability to make quick, sound decisions
- Knowledge of local attractions and events (desirable)
- Relevant hospitality management qualification (desirable)
Additional Information
A job, a career or a calling – whatever brings you here, we have something for you!
As Part Of Our Team You Can Have
- 30% discount in any Accor Hotel Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
Grow your experience anywhere. Explore limitless opportunities across 5000 Accor hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
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Industries
Hospitality
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Front Office Team Leader employer: ibis, ibis Styles, ibis budget
Contact Detail:
ibis, ibis Styles, ibis budget Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Leader
✨Tip Number 1
Familiarise yourself with the Ibis brand and its values. Understanding their mission to create memorable moments for guests will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be ready to share specific examples of how you've motivated a team or improved customer service, as this is crucial for the Front Office Team Leader position.
✨Tip Number 3
Prepare to discuss your problem-solving skills. Think of scenarios where you've successfully handled guest complaints or operational challenges, as this will demonstrate your ability to maintain high standards in a fast-paced environment.
✨Tip Number 4
Research local attractions and events in Manchester. Being knowledgeable about the area will not only impress your interviewers but also show that you're ready to provide exceptional recommendations to guests.
We think you need these skills to ace Front Office Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front office or reception roles within the hospitality industry. Emphasise any leadership skills and customer service achievements that align with the responsibilities of a Front Office Team Leader.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific examples of how you've provided exceptional guest experiences and led teams effectively in previous positions.
Highlight Relevant Skills: In your application, clearly outline your communication skills, problem-solving abilities, and proficiency in hotel management systems. These are crucial for the Front Office Team Leader position and should be evident in your written materials.
Show Enthusiasm for the Company: Demonstrate your knowledge of ibis and its mission in your application. Express why you want to be part of their team and how you can contribute to creating memorable moments for guests.
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Showcase Your Leadership Skills
As a Front Office Team Leader, demonstrating your leadership abilities is crucial. Be prepared to discuss specific examples of how you've motivated and guided a team in the past, highlighting your approach to fostering a collaborative environment.
✨Emphasise Customer Service Excellence
This role is all about creating memorable guest experiences. Share stories that illustrate your commitment to outstanding customer service, especially how you've handled difficult situations or resolved guest complaints with empathy and professionalism.
✨Know the Hotel and Local Area
Familiarise yourself with ibis and its offerings, as well as local attractions and events. Being knowledgeable will not only impress your interviewers but also show your genuine interest in providing guests with tailored recommendations.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've had to think on your feet and make quick decisions. Highlight your ability to remain calm under pressure and how you approach problem-solving in a fast-paced environment.
