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- Tasks: Lead the front office team and ensure guests have an amazing experience.
- Company: Join Ibis Cambridge Central Station, a leader in hospitality focused on memorable guest moments.
- Benefits: Enjoy competitive pay, flexible hours, hotel discounts, and complimentary stays.
- Why this job: Be part of a supportive team culture with opportunities for growth and international development.
- Qualifications: Looking for friendly, confident leaders with hospitality experience and strong communication skills.
- Other info: Experience a one-night stay to understand guest needs and enhance your role.
The predicted salary is between 27000 - 42000 ÂŁ per year.
Our mission at Ibis Cambridge Central Station is to create memorable moments for our guests, by connecting hearts from arrival to farewell. If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our Team!
What will you be doing as a Front Office Team Leader?
- Looking after the guests and ensuring they have an incredible experience with us
- Coaching & Training the Team members
- Supervise and support the Front Office team
- Handling any guest complaints
- Direct daily front office operations
- Supervise front talent and help out with accounting problems
- Ensure department policies and procedures are understood by all employees and observed in tasks performed
- Perform any other duties as directed by the Front Office Management
What are we looking for?
- A warm, friendly personality and a passion for hospitality
- Supervisory or team leader experience in hospitality
- Confidence to manage shifts and work independently
- Strong communication skills and a natural problem-solver
- Flexibility to work weekdays and weekends
- A calm, organised approach under pressure
- Excellent communication with both guests and the team
Why Join Us?
- Competitive salary and benefits package, including pension, additional holidays with service, a “Recommend a Friend” program and Employee Advisory Service
- Flexible rota
- Discount Card for Accor Hotels Worldwide
- Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C)
- Opportunities for career growth and international development
- Apprenticeship opportunities
- A one-night stay experience to help you understand guest needs
- A supportive work environment with an engaging team culture
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people. By joining us as a Receptionist, you will become part of a friendly team of 40 talents. To ensure you can best welcome and care for our guests you will need to be fluent in English. Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Ready to discover more? Get in touch with us. We would love to hear from you.
By working at the Ibis Cambridge Central Station, you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
Our Commitment To Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Front Office Team Leader employer: ibis, ibis Styles, ibis budget
Contact Detail:
ibis, ibis Styles, ibis budget Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Leader
✨Tip Number 1
Familiarise yourself with the Ibis brand and its values. Understanding their mission to create memorable moments for guests will help you align your responses during interviews and demonstrate your passion for hospitality.
✨Tip Number 2
Highlight your supervisory experience in hospitality during networking opportunities. Engage with current employees or alumni from your school who work at Ibis, as they can provide insights and potentially refer you for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled guest complaints or team challenges in the past. This will showcase your problem-solving skills and ability to manage a team effectively under pressure.
✨Tip Number 4
Be ready to demonstrate your communication skills. Practise articulating your thoughts clearly and confidently, as strong communication is key in this role. Consider mock interviews with friends or mentors to refine your delivery.
We think you need these skills to ace Front Office Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, especially any supervisory or team leader roles. Use keywords from the job description to demonstrate that you meet the qualifications they are looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create memorable experiences for guests. Mention specific examples of how you've successfully managed teams or resolved guest complaints in the past.
Showcase Communication Skills: In both your CV and cover letter, emphasise your strong communication skills. Provide examples of how you've effectively communicated with guests and team members, as this is crucial for the Front Office Team Leader role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in the hospitality industry.
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share personal experiences where you went above and beyond to make guests feel welcome, as this aligns with the company's mission of creating memorable moments.
✨Demonstrate Leadership Skills
As a Front Office Team Leader, you'll need to showcase your supervisory experience. Prepare examples of how you've successfully managed a team, resolved conflicts, or trained new staff members in previous roles.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle guest complaints or operational challenges. Think of specific situations you've faced in the past and how you resolved them, highlighting your calm and organised approach under pressure.
✨Understand the Company Culture
Research ibis and its values before the interview. Familiarise yourself with their commitment to diversity and inclusion, and be ready to discuss how you can contribute to a supportive team culture that aligns with their goals.
