At a Glance
- Tasks: Lead the front office team and ensure smooth hotel operations.
- Company: Join a leading hotel brand with a focus on guest experience.
- Benefits: Earn £14.45 per hour, enjoy free hotel stays and discounts at restaurants.
- Other info: Dynamic role with opportunities for growth and development in hospitality.
- Why this job: Be the face of the hotel and create memorable experiences for guests.
- Qualifications: Must be eligible to work in the UK and have strong leadership skills.
The predicted salary is between 30000 - 30000 € per year.
Apply thorough working knowledge of the front office operations to include the front desk, reception/cashiering procedures, reservations. Develop a strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
Assist in conducting training for all Front Office employees. Direct daily front office operations. Greet and escort Very Important Guests (VIPs) and attend to their special needs as appropriate. Attend to credit problems. Ensure efficient and courteous porter service. Supervise front cashiers and help out with accounting problems. Patrol and inspect public areas during evenings to make sure everything is in order. Control hotel duty keys and floats whilst on duty. Supervise and support the Front Office team.
Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times. Rosters to be authorised by appropriate department head. Ensure department policies and procedures are understood by all employees and observed in tasks performed. Ensure effective communication of new and updated information regarding policies, rates and general hotel information. Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.
Implement training programs for all employees, conduct induction and skills training. Perform any other duties as directed by the Front Office Management.
Qualifications: You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.
Additional Information: Hourly rate £14.45. Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant.
Front Office Team Leader employer: ibis, ibis Styles, ibis budget
As a Front Office Team Leader at our esteemed hotel, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. With benefits such as free night stays in our UK hotels and generous discounts at Accor Restaurants, we foster a culture of excellence and teamwork, ensuring that every team member feels valued and empowered to deliver exceptional service to our guests.
Contact Detail:
ibis, ibis Styles, ibis budget Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Team Leader
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout, key personnel, and daily operations. This knowledge will not only impress during interviews but also help you stand out as a candidate who truly understands the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at industry events. They can provide insider tips and might even refer you for the Front Office Team Leader position, giving you a leg up in the application process.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've trained or supervised teams in the past. Highlighting your experience in managing front office operations will make you a strong contender for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Front Office Team Leader
Some tips for your application 🫡
Know the Role Inside Out:Before you start writing, make sure you understand the Front Office Team Leader role thoroughly. Dive into the job description and highlight key responsibilities and skills. This will help us see that you’re genuinely interested and have done your homework!
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect how your experience aligns with the specific duties mentioned in the job description. We love seeing how you can bring your unique skills to our team.
Show Off Your People Skills:As a Front Office Team Leader, you'll be interacting with guests and staff all day. Make sure to highlight your communication and leadership skills in your application. Share examples of how you've successfully managed teams or handled VIP guests in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Know Your Front Office Operations
Make sure you brush up on your knowledge of front office operations, including reception and cashiering procedures. Familiarise yourself with the hotel’s layout and key personnel roles, as this will show your understanding of how everything works together.
✨Showcase Your Leadership Skills
As a Front Office Team Leader, you'll need to demonstrate your ability to lead and train others. Prepare examples of how you've successfully managed teams in the past, and be ready to discuss your approach to training new employees.
✨Understand VIP Guest Needs
Since you'll be attending to VIPs, think about how you can make their experience exceptional. Have a few ideas ready on how to personalise service for important guests, and be prepared to share these during the interview.
✨Be Ready for Problem-Solving Scenarios
Expect questions about handling credit problems or accounting issues. Think of specific situations where you've resolved conflicts or improved processes, and be ready to explain your thought process and outcomes.
