At a Glance
- Tasks: Lead a dynamic team and ensure exceptional guest experiences.
- Company: Join a global hotel brand known for its warm hospitality.
- Benefits: Enjoy discounted stays, free meals, and a cycle to work scheme.
- Other info: Opportunity for career growth in a vibrant hospitality environment.
- Why this job: Be the face of the hotel and create memorable moments for guests.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
Supervisory Role
- Oversee the team and ensure a smooth process.
- Training and induction of all new staff to agreed standards.
- Receive feedback from guests and ensure quick and effective handling of issues.
- Deal with complex enquiries and complaints from clients relating to reception functions.
- Manage daily issues that may arise within the team.
- Participate in monthly team meetings.
- Communicate effectively with other team members.
Reception Duties
- Extends a warm, efficient welcome for customers.
- Check in and check out of guest’s procedures on the information technology system installed at the hotel.
- Respond to phone calls and occasionally take bookings.
- Collaborate closely with all hotel departments (Housekeeping, Maintenance, F&B) sharing or acquiring important information about special guest requests and needs.
- Rooming of guests and description of room features.
- Create cash register and daily closing.
- Invoice control and credit handling.
- Answer and fulfil all wishes and inquiries of the guests.
- Complaint handling.
- Epitomise the Heartists spirit in interactions with customers.
- Assist the Food and Beverage Department when required.
Health / Safety Of People / Environment
- Supervise the cleanliness of the workplace and the proper functioning of the equipment made available.
- Know and follow the procedures in the event of a fire evacuation.
- Know and apply the sustainable development programme policy.
- Ensure compliance with service, quality and hygiene standards.
- Apply safety rules in customer reception, particularly for customers with disabilities.
Benefits
- Discounted hotel stays across the world with Heartist AccorHotels Card.
- Free Bonus Breaks Voucher.
- Cyle to Work Scheme.
- Staff Uniforms Provided.
- Free Staff Car Park.
- Meal provided whilst on duty.
- Double time bank holiday pay.
Front Office Supervisor employer: ibis, ibis Styles, ibis budget
As a Front Office Supervisor at our hotel, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. With benefits like discounted stays worldwide, free meals during shifts, and a strong emphasis on teamwork and communication, we foster a culture where every team member is valued and empowered to deliver exceptional guest experiences. Join us in creating memorable moments for our guests while enjoying the unique advantages of working in a vibrant hospitality setting.
Contact Details:
ibis, ibis Styles, ibis budget Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Front Office Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky interview questions! Think about how you would handle complex enquiries or complaints, and be ready to share examples from your past experiences. Show us that you can keep your cool under pressure and deliver top-notch service.
✨Tip Number 3
Don’t forget to showcase your teamwork skills! As a Front Office Supervisor, you'll need to collaborate with various departments. Be sure to highlight any experience you have working closely with teams, and how you’ve contributed to a smooth operation.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. So, go ahead and submit your application today!
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Show Your Supervisory Skills:Make sure to highlight any previous experience in supervisory roles. We want to see how you've managed teams and handled complex situations, so share specific examples that demonstrate your leadership abilities.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our values and can relate their experiences to the Front Office Supervisor role.
Be Personable:Since this role involves a lot of guest interaction, let your personality shine through in your application. We’re looking for someone who embodies the Heartists spirit, so don’t be afraid to show us your friendly and approachable side!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Front Office Supervisor role. Familiarise yourself with the key responsibilities like overseeing the team, handling guest complaints, and managing daily issues. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully trained new staff or resolved conflicts within a team. Highlighting these skills will show that you can effectively manage and motivate your team.
✨Prepare for Guest Interaction Scenarios
Expect questions about how you'd handle complex enquiries or complaints from guests. Think of specific situations you've faced before and how you resolved them. This will not only showcase your problem-solving skills but also your commitment to providing excellent customer service.
✨Understand the Importance of Collaboration
Since the role involves working closely with various hotel departments, be ready to discuss how you would communicate and collaborate with teams like Housekeeping and F&B. Share examples of how you've worked cross-functionally in the past to ensure smooth operations and guest satisfaction.
