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- Tasks: Welcome guests at night, ensure their safety, and support hotel operations.
- Company: Join Ibis Edinburgh Centre South Bridge, a vibrant hotel focused on guest experiences.
- Benefits: Enjoy discounts at Accor Hotels, free stays, 28 days holiday, and a pension scheme.
- Why this job: Be part of a team that creates memorable moments and values your personal touch.
- Qualifications: Customer service skills and English fluency; OPERA Cloud experience is a plus.
- Other info: Training provided for all front of house functions and a supportive work environment.
Company Description
Salary: £13.33/hour. Increase to: £13.95/hour by 1st April 2026. Required applicants with current right to work in the UK.
What Is In It For You
- ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dining, shopping and more)
- Free night stays in our UK hotels and discount in any Accor Restaurant (T&C Applies)
- Hotel discounts for your Friends and Family
- Training & Development
- International career opportunities
- 28 days holidays per year (up to 33 with length of service)
- Support your wellbeing in your professional and personal lives
- Recommend a Friend Incentive
- Pension Scheme
- Cycle to work scheme
- Complimentary Staff meal
- Uniform provided
Job Description
As our next Night Receptionist, you…
- Are the ‘face of Ibis Edinburgh Centre South Bridge’, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
- Assist in the general running of the hotel at night and support other departments to set up for the next day.
- Are an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel\’s services.
- Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after.
- Ensure a wonderful guest experience.
- Ensuring that all charges are accurate and posted on a timely basis.
- Handling all calls promptly and professionally.
- Document accurately all internal and guest messages.
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Attend to other duties as requested by Management and Supervisors
Qualifications
- Prior experience working with OPERA Cloud
- Fluency in English
- Customer Service
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
Our mission at Ibis Edinburgh Centre South Bridge is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling – whatever brings you here, we have something for you!
If you feel you are the right candidate for the role as our Front Office Night Team Member please click apply now! We’d love to hear from you!
Additional Information
One more thing…
By working at the Ibis Edinburgh Centre South Bridge you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong
If you feel you are the right candidate please click apply now! We’d love to hear from you!
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Front office Night Team Member employer: ibis, ibis Styles, ibis budget
Contact Detail:
ibis, ibis Styles, ibis budget Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front office Night Team Member
✨Tip Number 1
Familiarise yourself with the OPERA Cloud system, as prior experience is valued for this role. You can find online tutorials or resources that provide insights into its functionalities, which will help you stand out during the interview.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter at a hotel reception. Think about how you would handle guest inquiries or complaints, as demonstrating your problem-solving abilities can impress the hiring team.
✨Tip Number 3
Research Ibis Edinburgh Centre South Bridge and its unique offerings. Being knowledgeable about the hotel’s facilities and services will allow you to effectively promote them during your interview, showcasing your enthusiasm for the role.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in the company culture and values. This shows that you are not only focused on the job itself but also on how you can contribute to creating memorable moments for guests.
We think you need these skills to ace Front office Night Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Front Office Night Team Member position. Tailor your application to highlight relevant experiences.
Highlight Customer Service Skills: Since this role involves direct interaction with guests, emphasise your customer service skills in your CV and cover letter. Provide specific examples of how you've created positive experiences for customers in previous roles.
Showcase Relevant Experience: If you have prior experience with OPERA Cloud or in a similar hospitality role, make sure to mention it. Detail your responsibilities and achievements to demonstrate your capability for the position.
Craft a Personal Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at Ibis and how you can contribute to creating memorable moments for guests.
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Showcase Your Customer Service Skills
As a Night Receptionist, you'll be the first point of contact for guests. Highlight your previous customer service experience and how you can create a welcoming atmosphere, even during the night.
✨Familiarise Yourself with OPERA Cloud
If you have prior experience with OPERA Cloud, make sure to mention it. If not, do some research on it beforehand. Understanding this system will show your commitment to learning and adapting quickly.
✨Demonstrate Your Autonomy
The role requires an autonomous individual. Be prepared to discuss situations where you've taken initiative or made decisions independently in previous roles.
✨Emphasise Safety Awareness
Night shifts come with unique safety responsibilities. Talk about any experience you have with safety checks or audits, and express your understanding of the importance of guest safety.