At a Glance
- Tasks: Lead a dynamic team to deliver exceptional guest experiences and ensure smooth front office operations.
- Company: Join a vibrant hotel near London Heathrow with a fun, energetic culture.
- Benefits: Enjoy competitive pay, discounts worldwide, free meals, and generous holiday allowance.
- Other info: Great career growth opportunities in a supportive and collaborative environment.
- Why this job: Be part of a passionate team making every guest's stay memorable and enjoyable.
- Qualifications: Experience in front office operations and a knack for excellent customer service.
The predicted salary is between 36000 - 38000 £ per year.
Company Details
- Contract Type: Permanent / Full Time
- Salary: £18.30 per hour
- Start date: 1st of May
Benefits
- Employee benefit card offering discounted rates at Accor worldwide up to 30% off
- Free Bonus Breaks Voucher (complimentary stays in UK)
- Complimentary meals on duty
- 28 days holidays including bank holidays (increasing yearly, up to 5 extra days)
- Friends & Family Rates
- Eye Test Vouchers
- Learning programs through our Academies
- Cycle to work scheme
- Employee VivUp program with direct access to GP, high street discounts and many more
- Work based Pension
Job Description
As our next Front Office Manager, you will…
- Be passionate about guests and delivering exceptional service.
- Bring strong knowledge and experience across front office operations.
- Take a hands‑on, organised, and supportive approach with your team.
- Be proactive and reactive to situations, finding suitable solutions that ensure positive outcomes.
- Be results‑driven and understand what’s needed to achieve hotel goals.
Qualifications
- Ensure all Front Office policies and procedures are strictly followed.
- Coordinate the Front Office department and night team to guarantee smooth operations and the highest level of guest satisfaction; seek and respond directly to guest feedback.
- Communicate effectively and collaboratively with all other hotel departments.
- Lead by example on shift, setting the tone for the guest experience.
- Ensure all team members understand brand standards and deliver consistently.
- Balance operational, administrative, and colleague needs effectively.
- Handle complaints with confidence and empathy.
- Manage staff planning, scheduling, and budget adherence to optimise productivity.
- Promote and ensure adherence to Company Health & Safety policies, maintaining a safe and clean work environment.
Additional Information
You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests. Our hotel offers 356 rooms, within very close proximity to London Heathrow Airport. The hotel features a restaurant operating for breakfast, lunch and dinner as well as a large outdoor car park. To ensure you can best welcome and care for our guests you will need to be fluent in English.
Front Office Manager employer: ibis, ibis Styles, ibis budget
Join a vibrant hotel within the Accor network, where we prioritise your growth and development in a warm, inclusive culture. As an Assistant General Manager, you will play a pivotal role in fostering teamwork and guest satisfaction while enjoying excellent working conditions and opportunities for advancement. Embrace the chance to make a meaningful impact in a community-focused environment that values diversity and responsible hospitality.
Contact Details:
ibis, ibis Styles, ibis budget Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers. Think about how your experience aligns with the Front Office Manager role and be ready to share specific examples.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure you look professional and polished when you walk into that interview. It shows you care about the role and respect the company.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that can set you apart from other candidates. Remind them why you’re a great fit for the Front Office Manager position and express your enthusiasm for the opportunity.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for guest service shine through. We want to see how much you care about delivering exceptional experiences and how that aligns with our values.
Highlight Relevant Experience:Make sure to showcase your knowledge and experience in front office operations. We’re looking for someone who can hit the ground running, so don’t hold back on sharing your past achievements!
Be Organised and Clear:Keep your application well-structured and easy to read. We appreciate clarity, so use bullet points or headings if it helps convey your message better. Remember, first impressions count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team!
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Know Your Stuff
Make sure you brush up on your front office operations knowledge. Understand the key responsibilities of a Front Office Manager and be ready to discuss how your experience aligns with those duties. This will show that you're not just interested in the role, but that you genuinely understand what it entails.
✨Showcase Your People Skills
As a Front Office Manager, you'll be leading a team and interacting with guests daily. Prepare examples of how you've successfully managed teams or resolved guest complaints in the past. Highlighting your ability to communicate effectively and empathetically will set you apart.
✨Be Proactive in Problem-Solving
During the interview, think of scenarios where you had to react quickly to unexpected situations. Share specific examples of how you found solutions that led to positive outcomes. This demonstrates your proactive approach and ability to handle pressure, which is crucial for this role.
✨Understand the Company Culture
Research the hotel and its values before the interview. Be prepared to discuss how you can contribute to their goals and enhance guest satisfaction. Showing that you align with their culture and are excited about being part of their team will make a great impression.
