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- Tasks: Join our vibrant team to deliver exceptional food and beverage service to guests.
- Company: Accor, a leading hospitality brand focused on memorable guest experiences.
- Benefits: Enjoy competitive pay, discounts worldwide, free meals, and generous holiday leave.
- Why this job: Be part of a fun, energetic team at a bustling airport hotel.
- Qualifications: Fluency in English and a passion for customer service.
- Other info: Flexible hours with opportunities for growth and skill development.
Job Summary: F&B Team Member at ibis London Heathrow Airport, Accor. Contract type: Permanent / Flexible hours. Salary: £13.88 per hour. Start date: November 2025.
Company Description: Accor focuses on delivering memorable moments for guests from arrival to farewell.
Benefits:
- Employee benefit card offering discounted rates at Accor worldwide up to 30% off
- Free Bonus Breaks Voucher (complimentary stays in UK)
- Complimentary meals on duty and uniforms
- 28 days holidays including bank holidays (increasing yearly, up to 5 extra days)
- Friends & Family Rates
- Eye Test Vouchers
- Learning programs through our Academies
- Cycle to work scheme
- Employee VivUp program with direct access to GP, high street discounts and many more
- Work based Pension
Job Responsibilities:
- Perform tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling.
- Ensure accuracy by repeating order(s) to the guests.
- Take orders and send them to kitchen staff through the POS system.
- Deliver orders promptly to the kitchen production area.
- Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance; ensure items are announced.
- Keep tables and service areas clean and tidy as per procedure manual.
- Maintain hygienic food service techniques during service.
- Take responsibility for your designated section and station.
- Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
- Any other reasonable request as required by your Supervisor or Hotel Management.
- Follow the standards and performance outlined during training and in the departmental service procedures manual.
- Complete all tasks within the shift to these standards.
- Suggest any improvements that could be made to existing services or procedures.
- Attend training programmes and meetings as directed to constantly improve skills and knowledge.
Additional Information: You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests. Our hotel offers 356 rooms, within very close proximity to London Heathrow Airport. The hotel features a restaurant operating for breakfast, lunch and dinner as well as a large outdoor car park. To ensure you can best welcome and care for our guests you will need to be fluent in English.
Application: If you feel you are the right candidate for the role as our F&B Team Member, please click ‘apply’ now! We’d love to hear from you!
Seniority level: Entry level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Hospitality
Food & Beverage team member employer: ibis, ibis Styles, ibis budget
Contact Detail:
ibis, ibis Styles, ibis budget Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage team member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Accor and their values. This will help you connect with the team and show that you're genuinely interested in being part of their fun, high-energy environment.
✨Tip Number 2
Practice your order-taking skills! Since you'll be maximising sales opportunities, it’s crucial to be confident in suggestive selling. Role-play with a friend or family member to get comfortable with the process.
✨Tip Number 3
Dress to impress! Even if it's a casual interview, looking smart can make a great first impression. Plus, it shows that you take the opportunity seriously and are ready to represent the Accor brand.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Food & Beverage team member
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through! We want to see how excited you are about creating memorable moments for our guests. Share any relevant experiences that highlight your enthusiasm for food and beverage service.
Tailor Your Application: Make sure to customise your application to fit the F&B Team Member role. Use keywords from the job description, like 'order taking' and 'suggestive selling', to show that you understand what we’re looking for. This helps us see that you’re a perfect match!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid long-winded sentences. Highlight your skills and experiences in a way that’s easy for us to read and understand. Remember, first impressions count!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application lands right where it needs to be. Plus, we can’t wait to hear from you!
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Know Your Menu
Familiarise yourself with the food and beverage offerings at ibis London Heathrow Airport. Being able to discuss menu items confidently will show your enthusiasm for the role and help you suggestively sell to guests.
✨Practice Your Order Taking
Since accuracy is key, practice taking orders out loud. You could even role-play with a friend or family member. This will help you get comfortable with repeating orders back to guests, ensuring nothing gets lost in translation.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a guest or handled a difficult situation. This will demonstrate your ability to deliver memorable moments for guests.
✨Ask Questions
At the end of the interview, don’t hesitate to ask questions about the team culture or training programmes. This shows your interest in the role and helps you gauge if it’s the right fit for you. Plus, it gives you a chance to learn more about the fun, high-energy environment!
