At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and ensure a safe environment overnight.
- Company: Join the friendly team at ibis Styles Crewe, a vibrant hotel.
- Benefits: Competitive salary, free parking, birthday off, and employee discounts.
- Other info: Inclusive workplace with opportunities for personal growth.
- Why this job: Perfect for those who enjoy variety and delivering great service.
- Qualifications: Good communication skills and a willingness to learn; experience is a plus.
The predicted salary is between 26517 - 26517 £ per year.
We are looking for a reliable and confident Night Porter to join our team at ibis Styles Crewe. This is an important role within the hotel, ensuring that our guests feel welcome, supported and safe throughout the night. If you enjoy working independently, take pride in delivering great service and like a role with plenty of variety, this could be a great fit for you. This is a full-time position with an annual salary of £26,517 (£12.70 per hour).
What The Role Involves
- You’ll be the main point of contact for our late‑arriving guests and early departures, providing a friendly welcome, assisting with check‑ins and check‑outs and handling any queries that come your way.
- Overnight, your focus will be on maintaining a comfortable and secure environment for all guests and keeping Front Office operations running smoothly.
Your Duties Will Include
- Supporting guests with arrivals, departures and general enquiries
- Managing reservations and completing end‑of‑day reports
- Carrying out regular security and safety checks around the hotel
- Setting up breakfast and preparing public areas for the day ahead
- Assisting at the bar, handling payments and ensuring accurate cash control
- Preparing meeting rooms and liaising with housekeeping and maintenance teams
What We’re Looking For
You should be someone who communicates well, stays calm under pressure and enjoys providing helpful, professional service. Experience in hotels or customer‑facing roles is an advantage but not essential. What matters most is that you are dependable, confident working on your own or with a small team and willing to learn.
What We Offer
Alongside a competitive salary and free onsite parking, you’ll have access to a range of team benefits including:
- A day off on your birthday
- Workplace pension
- Sick pay
- Cycle‑to‑work scheme
- Employee discounts across the group
- Other wellbeing and recognition perks
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Night Porter - Hotel Guest Service Assistant in Crewe employer: ibis, ibis Styles, ibis budget
At ibis Styles Crewe, we pride ourselves on fostering a supportive and inclusive work environment where every team member is valued. As a Night Porter, you will enjoy a competitive salary, generous benefits including a day off on your birthday, and opportunities for personal growth within the hospitality sector. Join us in creating memorable experiences for our guests while working in a dynamic and friendly atmosphere.
Contact Details:
ibis, ibis Styles, ibis budget Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter - Hotel Guest Service Assistant in Crewe
✨Tip Number 1
Make sure you research the hotel and its values before your interview. Knowing what makes ibis Styles Crewe unique will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Night Porter, you'll be the face of the hotel during the night. Role-play common scenarios with a friend to boost your confidence and ensure you can handle guest queries smoothly.
✨Tip Number 3
Dress smartly for your interview. First impressions count, and looking professional will show that you take the opportunity seriously. Plus, it sets the tone for the kind of service you’ll provide as part of the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Night Porter - Hotel Guest Service Assistant in Crewe
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making a great first impression.
Tailor Your Application:Make sure to tailor your application to the Night Porter role. Highlight any relevant experience or skills that match what we’re looking for, like customer service or working independently. It shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Avoid fluff and focus on what makes you a great fit for our team at ibis Styles Crewe.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Know the Role Inside Out
Before your interview, make sure you understand what a Night Porter does. Familiarise yourself with the key responsibilities like managing check-ins and ensuring guest safety. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing great service, think of examples from your past experiences where you've gone above and beyond for a customer. Whether it's handling a tricky situation or simply making someone feel welcome, these stories will highlight your suitability for the job.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific situations, like a late-arriving guest or a security concern. Practise your responses to these scenarios so you can demonstrate your problem-solving skills and calmness under pressure during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about team dynamics, training opportunities, or how they ensure guest satisfaction. It shows you're engaged and eager to learn more about the role and the company.
