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- Tasks: Be the friendly face for guests at night, managing arrivals and ensuring a smooth stay.
- Company: Join Accor, a global leader in hospitality focused on your growth.
- Benefits: Earn up to £12.45 per hour, enjoy staff discounts, and get a day off for your birthday.
- Why this job: Make a real impact on guest experiences while working in a vibrant hotel environment.
- Qualifications: Strong customer service skills and a warm personality; hospitality experience is a plus.
- Other info: Flexible hours with opportunities for career development in a diverse team.
The predicted salary is between 10 - 15 £ per hour.
ibis Styles London Gatwick Airport is growing its team and is looking for a part-time Night Receptionist (Guest Service Assistant) to work 24 hours per week, offering an hourly rate of up to £12.45 per hour, plus benefits. This role suits someone who enjoys overnight work, takes pride in delivering great service, and remains friendly, reliable and professional at all times.
You’ll be the main point of contact for guests throughout the night, ensuring they feel welcome, supported and well cared for. Responsibilities include managing arrivals and departures, handling guest enquiries, answering telephone calls and completing basic computer-based tasks such as reports and system updates.
As part of a busy hotel team, you’ll also support other overnight operations. This may include serving drinks, taking food orders, carrying out security checks, assisting with early continental breakfast set-up from 4am and helping wherever required to keep the hotel running smoothly.
We’re looking for someone with a warm, approachable personality and strong customer service skills. Previous experience in hospitality or customer-facing roles is advantageous, and night-shift experience would be beneficial. You’ll need confidence using a computer, a professional phone manner, flexibility to work weekdays and weekends, and must be 18 or over due to alcohol service.
With over 180 bedrooms, ibis Styles Gatwick Airport is a busy hotel welcoming international travellers, airline crew, families and business guests. As Night Receptionist, you’ll play a vital role in creating a positive guest experience and encouraging repeat visits.
In return, we offer competitive pay, a day off for your birthday, hotel staff discounts and genuine opportunities for career development within the wider group.
Our Commitment To Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Hotel Nights Receptionist - 24 Hours Per Week in Crawley employer: ibis, ibis Styles, ibis budget
Contact Detail:
ibis, ibis Styles, ibis budget Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Nights Receptionist - 24 Hours Per Week in Crawley
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the services, amenities, and local attractions. This way, when you chat with guests during your interview, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Night Receptionist. Think about how you'd handle guest enquiries or complaints, and keep that friendly, professional vibe going.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn or other platforms. They can give you insider tips about the interview process and what it’s really like to work at Accor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us.
We think you need these skills to ace Hotel Nights Receptionist - 24 Hours Per Week in Crawley
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm and approachable personality shine through. We want to see the real you, so don’t be afraid to add a personal touch that reflects your passion for hospitality.
Tailor Your Experience: Make sure to highlight any previous experience in hospitality or customer service roles. We love seeing how your background aligns with the Night Receptionist position, so be specific about your relevant skills and experiences.
Be Professional Yet Friendly: While we appreciate a casual tone, remember to maintain professionalism in your application. Use a friendly yet respectful language that mirrors the welcoming atmosphere we create at ibis Styles London Gatwick Airport.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Night Receptionist. Familiarise yourself with tasks like managing arrivals and departures, handling guest enquiries, and serving drinks. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this position is all about creating a positive guest experience, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help a guest or resolve an issue.
✨Prepare for Common Interview Questions
Anticipate questions related to working night shifts, handling difficult guests, and your experience in hospitality. Practising your answers can help you feel more confident and articulate during the interview.
✨Dress the Part and Be Professional
Even though it's a night shift role, first impressions matter! Dress smartly and maintain a professional demeanour throughout the interview. This shows that you take the opportunity seriously and are ready to represent the hotel well.
