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- Tasks: Be the welcoming face of our hotel, creating memorable moments for guests.
- Company: Join IBIS London City Shoreditch, a vibrant part of the Accor family.
- Benefits: Earn £13.88/hour, enjoy free stays, discounts, and delicious meals.
- Why this job: Make a real impact on guest experiences while growing your career.
- Qualifications: Customer service skills and a positive attitude are key.
- Other info: Diverse and inclusive workplace with endless opportunities across 5000 hotels.
The predicted salary is between 28000 - 42000 £ per year.
Location: London, England, United Kingdom
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Hospitality
Company Description
Our mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling – whatever brings you here, we have something for you!
Job Responsibilities
- Are the ‘face of IBIS London City Shoreditch’, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
- Being present and visible in the lobby and contributes to guests' sense of well-being and loyalty, by establishing a warm and personalized relationship.
- You are responsible for an incredible hello and goodbye for our guests to make them feel welcome!
- Give priority to guest relations, while taking care to respect administrative procedures that need to be followed.
- Look to create sparkles (memorable moments) for our guests.
- Anticipate guests' needs and take them into consideration.
- Handle guests' requests for information and provide answers; put them in contact with the appropriate people.
- Is ready to jump across to the bar if required and assist our Food and Beverage team to ensure guests.
Qualifications
- Prior experience working with Opera Cloud or a related system is preferable but not mandatory.
- Fluency in English.
- Customer Service.
- Positive problem-solving approach.
- Time-keeping.
- Organised.
- Multi-tasking.
- Able to work under pressure.
You must be eligible to live and work in the UK to apply for this position and have a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.
Benefits
- Salary – £13.88/hour
- Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
- Complimentary stays in UK hotel (Bonus Breaks Vouchers – subject to availability and T&C)
- Pension Scheme
- Talent gym access
- Additional holidays with service
- Delicious complimentary meals on duty prepared by our creative chefs
- Career opportunities across a network of international brands
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks: Our objective is simple – make you grow and give you the spark to unleash your personality
- Recommend a friend scheme; Employee Advisory Service (all benefits subject to availability and T&C)
Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Personal Data Processing
When you submit an application to IBIS London City Shoreditch, trading as Accor Invest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example from former employers or third-party suppliers of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
Front Office Team Member - Full Time in City of London employer: ibis, ibis Styles, ibis budget
Contact Detail:
ibis, ibis Styles, ibis budget Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Member - Full Time in City of London
✨Tip Number 1
Get to know the company culture! Before your interview, check out IBIS London City Shoreditch's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your people skills! As a Front Office Team Member, you'll be the face of the hotel. Role-play common guest interactions with friends or family to boost your confidence and ensure you can create those memorable moments for guests.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will demonstrate your ability to handle pressure and keep guests happy.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at IBIS London City Shoreditch. Don’t miss out on this opportunity!
We think you need these skills to ace Front Office Team Member - Full Time in City of London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can add that personal touch to our guests' experiences.
Tailor Your Application: Make sure to tailor your application to the Front Office Team Member role. Highlight any relevant experience or skills that align with guest relations and customer service. We love seeing how you can contribute to creating those memorable moments for our guests!
Show Enthusiasm: Let us know why you’re excited about this opportunity! A bit of enthusiasm goes a long way in hospitality. Share your passion for making guests feel welcome and how you can contribute to our mission at IBIS London City Shoreditch.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Know the Company
Before your interview, take some time to research IBIS London City Shoreditch. Understand their mission to create memorable moments for guests and think about how you can contribute to that goal. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
As a Front Office Team Member, you'll be the face of the hotel. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your positive problem-solving approach and how you’ve created memorable moments for guests in previous roles.
✨Practice Multi-tasking Scenarios
In hospitality, things can get busy! Think of situations where you had to juggle multiple tasks at once. During the interview, share these experiences to demonstrate your ability to stay organised and work under pressure, which is crucial for this role.
✨Be Personable and Warm
Since the role involves establishing warm relationships with guests, practice being friendly and approachable during your interview. Smile, maintain eye contact, and engage with the interviewers as if they were guests. This will reflect the kind of atmosphere you’ll create for guests at the hotel.
