At a Glance
- Tasks: Be the friendly face for guests, managing bookings and ensuring a smooth experience.
- Company: Join Ibis Cambridge Central Station, where hospitality meets heart.
- Benefits: Earn £13.45/hour, enjoy free hotel stays, and access great perks.
- Other info: Enjoy career growth opportunities and a vibrant team culture.
- Why this job: Make memorable moments for guests while growing in a supportive team.
- Qualifications: Experience in hospitality and strong communication skills are a must.
The predicted salary is between 28000 - 30000 € per year.
At Ibis Cambridge Central Station, our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell. If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our team!
As a Reservations Coordinator, you'll be the first point of contact for guests, ensuring a smooth booking process and delivering excellent service. You will be responsible for handling reservations and enquiries efficiently while maintaining a high standard of guest satisfaction.
Key Responsibilities- Responding promptly and with professionalism to guest enquiries via phone, email, and other communication channels.
- Guide guests in selecting the ideal room options to ensure the best experience and maximise booking potential.
- Efficiently manage bookings, including changes and cancellations.
- Record guest preferences and special requests for seamless communication with departments.
- Collaborate with the front office and teams to optimise occupancy and guest satisfaction.
- Ensure accurate reservation details and smooth check-ins for every guest.
- Previous experience in reservations or office roles within hospitality.
- Familiarity with Opera Cloud or similar systems is a plus.
- Strong communication, organisational, and problem-solving skills.
- Positive attitude, professional appearance, and a passion for hospitality.
- Flexible with work hours and adaptable to changing needs.
- Fluent in English (additional languages are a bonus).
- Competitive salary, £13.45/ hours, and benefits package, including pension, additional holidays with service, a "Recommend a Friend" program and Employee Advisory Service.
- Innovative Environment: Be part of a forward-thinking organization where your ideas matter.
- Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C).
- Monday to Friday Discount for you and your friends & family in all Accor Hotel worldwide.
- Opportunities for career growth and international development.
- Apprenticeship opportunities.
- A one‑night stay experience to help you understand guest needs.
- A supportive work environment with an engaging team culture.
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people. By joining us as a Reservations Coordinator, you will become part of a friendly team of 40 talents. To ensure you can best welcome and care for our guests you will need to be fluent in English. Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one‑night stay for you to experience this first hand.
Ready to discover more? Get in touch with us. We would love to hear from you.
One more thing… By working at the Ibis Cambridge Central Station, you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
Our Commitment To Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Reservations Coordinator in Cambridge employer: ibis, ibis Styles, ibis budget
At Ibis Cambridge Central Station, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Reservations Coordinator, you will enjoy competitive pay, comprehensive benefits, and unique perks like complimentary hotel stays and opportunities for career advancement within the global Accor network. Join us to be part of a supportive team dedicated to creating memorable experiences for our guests while growing your own professional journey.
Contact Detail:
ibis, ibis Styles, ibis budget Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Coordinator in Cambridge
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the hospitality industry. You never know who might have a lead on a Reservations Coordinator role or can put in a good word for you.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for guests, it’s crucial to sound confident and friendly. Try role-playing with a mate to nail down your phone and email etiquette.
✨Tip Number 3
Show off your passion for hospitality! When you get the chance to chat with potential employers, share your love for making guests feel welcome. It’s all about connecting hearts, right?
✨Tip Number 4
Apply through our website! We want to see your application come through directly. Plus, it shows you're keen on joining our team at Ibis Cambridge Central Station. Let’s make those memorable moments together!
We think you need these skills to ace Reservations Coordinator in Cambridge
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences where you've made guests feel welcome or gone the extra mile to ensure their satisfaction. We want to see that you genuinely care about creating memorable moments.
Tailor Your Application:Make sure to customise your CV and cover letter for the Reservations Coordinator role. Highlight relevant experience in reservations or customer service, and mention any familiarity with systems like Opera Cloud. This shows us you're serious about the position!
Be Professional Yet Approachable:Since you'll be the first point of contact for our guests, your written communication should reflect professionalism while still being friendly. Use a warm tone and clear language to convey your message, making it easy for us to see how you'd interact with guests.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Know the Company
Before your interview, take some time to research Ibis Cambridge Central Station. Understand their mission to create memorable moments for guests and think about how your passion for hospitality aligns with this goal. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Communication Skills
As a Reservations Coordinator, strong communication is key. During the interview, practice clear and professional responses. You might even want to prepare examples of how you've handled guest enquiries or resolved issues in the past. This will demonstrate your ability to manage bookings and maintain high guest satisfaction.
✨Be Ready for Role-Specific Questions
Expect questions related to reservations management and customer service. Think about scenarios where you've had to adapt to changes or handle cancellations. Being prepared with specific examples will help you illustrate your problem-solving skills and adaptability, which are crucial for this position.
✨Express Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Share why you love making people feel welcome and how you can contribute to creating memorable experiences for guests. This positive attitude will resonate well with the interviewers and align with the company’s values.
