At a Glance
- Tasks: Welcome guests, manage reservations, and ensure a safe and friendly environment during night shifts.
- Company: Join the vibrant team at Ibis, known for its welcoming atmosphere.
- Benefits: Enjoy competitive pay, flexible hours, hotel discounts, and career growth opportunities.
- Other info: Receive training and a complimentary stay to understand guest needs better.
- Why this job: Be the face of hospitality, making a real difference in guest experiences every night.
- Qualifications: Friendly personality, strong communication skills, and ability to work independently at night.
The predicted salary is between 22000 - 26000 £ per year.
As our next Night Auditor, you will:
- Welcome late arrivals and bid farewell to early departures with a warm and friendly attitude.
- Carry out the Night Audit.
- Prepare and distribute relevant reports to internal departments.
- Manage and confirm reservation details and accounts for in-house guests, ensuring all details are accurately recorded.
- Support hotel operations and assist other departments in preparing for the next day.
- Provide food and beverage service during the night shift.
- Ensure the safety and security of all guests while assisting with hotel operations.
- Respond promptly to guest requests and resolve any issues efficiently.
- Clean and maintain public areas, including the front entrance, lobby, bar, and staff areas.
- Follow the hotel's fire safety procedures and assist with emergency situations when needed.
- Be the face of Ibis, consistently conveying a positive and professional image.
- Manage daily reconciliation of hotel outlets and complete daily revenue postings.
- Assist in promoting sales within the department and maximise every sales opportunity.
Qualifications
- Ability to use Property Management System software such as OPERA Cloud.
- Competency with Microsoft Office including Word and Excel.
- Previous experience in a hotel Front Office or Finance team is advantageous.
- A friendly, guest-focused personality with a passion for hospitality.
- Experience in hospitality is preferred but not required.
- Ability to work independently and manage night shifts responsibly.
- Strong communication skills and a problem-solving mindset.
- Availability to work night shifts (10:45PM – 7:00 AM) and weekends.
- Good level written and verbal communication skills.
- Attention to detail and accuracy.
- Understanding of hotel and financial security procedures as well as guest confidentiality.
Why Join Us?
- Competitive salary and benefits package, including pension, additional holidays with service, a “Recommend a Friend” program and Employee Advisory Service.
- Flexible rota.
- Discount Card for Accor Hotels Worldwide.
- Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C).
- Opportunities for career growth and international development.
- Apprenticeship opportunities.
- A one-night stay experience to help you understand guest needs.
- A supportive work environment with an engaging team culture.
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people. By joining us as a Night Team Member, you will become part of a friendly team of 40 talents. To ensure you can best welcome and care for our guests you will need to be fluent in English. Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Job Type: Flexible
Expected hours: 20-39 hours per week
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Night Auditor in Cambridge employer: ibis, ibis Styles, ibis budget
At Ibis, we pride ourselves on being an excellent employer, offering a competitive salary and benefits package alongside a flexible rota that supports work-life balance. Our supportive work environment fosters career growth and international development opportunities, while our engaging team culture ensures that every employee feels valued and included. With unique perks like complimentary stays in UK hotels and a one-night experience to understand guest needs, joining our Night Auditor team means becoming part of a friendly and dynamic family dedicated to hospitality excellence.
Contact Details:
ibis, ibis Styles, ibis budget Recruitment Team
