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- Tasks: Welcome guests, manage reservations, and provide excellent customer service.
- Company: Join the Ibis Cambridge Central Station team, part of a global hospitality leader.
- Benefits: Competitive salary, flexible rota, discounts on hotel stays, and career growth opportunities.
- Why this job: Make memorable moments for guests while developing your hospitality skills.
- Qualifications: Friendly personality, strong communication skills, and a passion for hospitality.
- Other info: Enjoy a supportive team culture and unique training experiences.
The predicted salary is between 800 - 1200 ÂŁ per month.
Our mission at Ibis Cambridge Central Station is to create memorable moments for our guests, by connecting hearts from arrival to farewell. If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our Team.
As our next Receptionist, you will:
- Welcome guests to the hotel and ensure service is handled excellently.
- Register guests and process payments.
- Update guest information in the system.
- Take and confirm reservations for guests.
- Answer any queries guests may have regarding in-house facilities and local tourist information.
- Deliver excellent service to customers and ensure quality standards are consistently met.
- Maintain clean and organized work areas.
- Handle guest complaints and remarks promptly, providing timely responses.
- Pay close attention to detail and ensure quality in all aspects of your work.
- Be open to embracing change and adapting to new circumstances.
What Are We Looking For?
- A friendly, guest-focused personality with a passion for hospitality.
- Experience in hospitality is preferred but not required.
- Ability to work independently and manage shifts responsibly.
- Strong communication skills and a problem-solving mindset.
- Ability to cope well under pressure.
- Availability to work weekdays and weekends.
Why Join Us?
- Competitive salary and benefits package, including pension, additional holidays with service, a “Recommend a Friend” program and Employee Advisory Service.
- Flexible rota.
- Discount Card for Accor Hotels Worldwide.
- Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C).
- Opportunities for career growth and international development.
- Apprenticeship opportunities.
- A one-night stay experience to help you understand guest needs.
- A supportive work environment with an engaging team culture.
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people. By joining us as a Receptionist, you will become part of a friendly team of 40 talents. To ensure you can best welcome and care for our guests you will need to be fluent in English. Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Ready to discover more? Get in touch with us. We would love to hear from you.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Hotel Receptionist in Cambridge employer: ibis, ibis Styles, ibis budget
Contact Detail:
ibis, ibis Styles, ibis budget Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist in Cambridge
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the facilities, local attractions, and any special offers. This way, when you chat with guests, you can provide them with all the info they need to have a great stay.
✨Tip Number 2
Practice your communication skills! Whether it’s answering queries or handling complaints, being clear and friendly is key. Role-play with friends or family to build your confidence before the big day.
✨Tip Number 3
Show off your personality! When you meet potential employers, let your passion for hospitality shine through. Share stories about times you’ve made someone’s day better – it’ll help you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Ibis Cambridge Central Station.
We think you need these skills to ace Hotel Receptionist in Cambridge
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share any experiences or moments that highlight how you enjoy making people feel welcome and valued.
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Highlight relevant skills like communication and problem-solving, and don’t forget to mention your ability to handle pressure!
Be Personable: We’re looking for a friendly personality, so don’t be afraid to let your character come through in your writing. A warm tone can make a big difference and show us you’d fit right in with our team.
Apply Through Our Website: For the best chance of joining our team, make sure to apply directly through our website. It’s the easiest way for us to see your application and get to know you better!
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Know the Company
Before your interview, take some time to research Ibis Cambridge Central Station. Understand their mission to create memorable moments for guests and think about how your values align with theirs. This will help you demonstrate your passion for hospitality during the interview.
✨Showcase Your People Skills
As a Hotel Receptionist, you'll be the first point of contact for guests. Practice how you would greet someone warmly and handle common queries. Think of examples from your past experiences where you've made someone feel welcome or resolved a problem effectively.
✨Prepare for Common Questions
Anticipate questions like 'How would you handle a guest complaint?' or 'What does excellent customer service mean to you?'. Prepare thoughtful responses that highlight your problem-solving skills and ability to stay calm under pressure.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance shows that you take the opportunity seriously and understand the importance of presenting yourself well in a hospitality environment.