Hospitality All‑Rounder: Front Desk & F&B Expert in Bristol

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, fulfil yourself, discover other professions, and pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, colleagues, and the planet.

A job, a career or a calling - whatever brings you here, we have something for you! As our next Full Time Multi Skilled Team Member, you will:

• Extend a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
• Be responsible for the reception desk and processing check in/out.
• Provide a friendly and personalised welcome for our guests.
• Convey the image of the brand and the hotel.
• Have the ability to multi-task and have a proactive personality in this busy hands-on role.
• Provide guests with a single point of contact throughout their stay.
• Be ready to assist at any stage of the guests' stay, from welcome to farewell.
• Handle and resolve any guest feedback in the most efficient and satisfying manner.
• Promote the company’s ALL loyalty programme.
• Prepare all the documents required for the day.
• Provide Bar and Restaurant service by taking orders, serving food, and ensuring guest satisfaction.
• Offer an attentive and personalised service.
• Prepare and clear tables, refill beverages, and ensure food safety and hygiene standards are maintained.
• Assist in setting up, breaking down, and maintaining dining areas for events.
• Flexibly assist in both reception and F&B tasks based on hotel occupancy and needs.
• Cook and support buffet setups and ensure the area is replenished as necessary.

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.

To help you navigate your role, and support your success, you will be trained in all front of house related functions and the safety of the property and people. To ensure you can best welcome and care for our guests, you will need to be fluent in English.

What We Are Looking For:

• A self-starter with the ability to work unsupervised.
• Someone with a positive attitude, a genuine customer service focus, and the technical ability to process the nightly audit of all front office transactions.
• A fast-thinking, customer-focused problem solver with initiative that takes pride in creating and delivering memorable guest experiences whilst ensuring that all daily revenue has been captured and reported on.
• Night Audit and/or Accounts experience is highly regarded as this role will provide a great career path into other areas of operations or finance.

As part of our team you can have:

• Salary - £12.60 / hour.
• Free night stays in our UK hotels.
• Discounted hotel rates all over the world in Accor Hotels.
• Continuously learn and develop yourself with our Accor Academy.
• Support your wellbeing in your professional and personal lives.
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries.
• Participate actively in initiatives to build a more inclusive and sustainable world.

Our objective is simple: make you grow and give you the spark to unleash your personality.

Qualifications:

• High school diploma or equivalent.
• Strong communication skills, both verbal and written.
• Excellent time management and organisational abilities.
• Demonstrated problem-solving skills and attention to detail.
• Proficiency in basic computer applications, including Microsoft Office Suite.
• Ability to work effectively in a team environment.
• Flexibility to handle various tasks and adapt to changing priorities.
• Previous experience in a multi-faceted role preferred.
• Customer service experience is a plus.
• Additional certifications in relevant areas are beneficial.
• Willingness to learn and take on new challenges.

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.