At a Glance
- Tasks: Welcome guests, handle feedback, and ensure hotel security during night shifts.
- Company: Join Ibis Birmingham New Street, part of the global Accor Group.
- Benefits: Competitive pay, career growth, free meals, and discounts on hotel stays.
- Other info: Enjoy training opportunities and strong support from management.
- Why this job: Be part of a close-knit team and create memorable experiences for guests.
- Qualifications: Customer service experience and a sparkling personality are essential.
The predicted salary is between 13.25 - 13.25 £ per hour.
- Company Description
- Our mission at
Ibis Birmingham New Street is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
No matter what drives you, a job, a career, your journey starts here.
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.
While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
You will join a caring environment and a team where you can be all you are.
You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
- Hospitality is a work of heart
- Join us and become a Heartist®
Job Description
- Welcomes guests as soon as they arrive with care and attention, with a personalised approach.
- Anticipates guests' needs and considers them, handling any guest complaints and/or remarks.
- Promoting company’s ALL loyalty program.
- Assists as required/requested with the solving of any guest feedback and is able to handle them in the most efficient and satisfying manner.
- Has knowledge of the facilities and services, events offered by the hotel and the surrounding area.
- Competent in taking Reservations, upselling where possible to maximise on average room rates.
- Patrols all areas of the hotel on a regular basis to make a report of any fire or H&S hazards or maintenance.
- Ensures the security of the hotel and is responsible for the safety and security of both staff and guests.
- Audits room rates, charges, reconciles and balances revenues generated as per night audit checklist.
- Carries out night audit and daily closure.
- Responsible for F&B 24/7 offering during night-time, bar service (Including Alcohol) and for breakfast preparation & set-up.
- Ensures all areas public areas are cleaned.
- Works to meet hotel quality and financial targets.
- Required to attend training sessions by company during daytime.
- Working hours include weekends and public holidays.
- This is a permanent night shift averaging 39 hours per week.
Qualifications
- Previous Customer Service Experience.
- Previous Hotel experience in a similar role (Desired).
- Guest oriented, service minded, and attentive to details.
- F&B experience will be an added advantage.
- Sparkling personality.
- Well organised.
- Team spirit.
Must be legally eligible to work in UK. The hotel is unable to assist candidates in obtaining work authorization or sponsorship.
Job Type
- Full-time Night
- Additional Information
Benefits & Perks
Having Great People Involves Great Rewards! As An Employee, You Will Be Part Of a World Leading Hospitality Brand, Offering Many Other Perks Such As
- Career progression opportunities within Accor’s global network
- Access to online and face-to-face training programs for professional development
- Pension scheme to support long-term financial planning
- Discounted worldwide stays at Accor hotels through the Heartist loyalty programme
- 28 days annual leave
- Free onsite parking
- Free meals during shifts
- Participation in annual celebrations and staff events
- High support from senior management to ensure success in role
- Rate of Pay £13.25 / hour
• ... And much more!
- Of course you also want to know what it's like to work at
- Ibis Birmingham New Street
First and most important; you end up in a close-knit team in which your own initiative is greatly appreciated and where the atmosphere is good.
We believe that colleagues must be able to complement each other and that everyone must be able to be themselves.
You get the opportunity to broaden your responsibilities through training and development, and recognition.
Information on the processing of your personal data
The personal data collected in the context of your application will be kept for a period of up to six months after our last contact, unless you request its deletion by writing to the Data Privacy Team at Leopard Hotels 9 LTD, C/o Alter Domus, UK Ltd, 10th floor, 30 St Mary Axe, London, EC3A 8BF.
We take all necessary precautions to preserve the security, confidentiality and integrity of the personal data we collect and to avoid any misuse of it.
You have the right to exercise, in the circumstances defined by applicable law (in particular, the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018), your rights of access, rectification, deletion and portability in respect of your personal data, as well as the right to request the limitation, or to oppose the processing, of it.
These rights may be exercised by writing to the Data Privacy Team at Leopard Hotels 9 LTD, C/o Alter Domus, UK Ltd, 10th floor, 30 St Mary Axe, London, EC3A 8BF.
Full information on the processing of candidates' personal data is available in our Employee Privacy Policy.
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Night Reception Multi Task Team Member in Birmingham employer: ibis, ibis Styles, ibis budget
At Ibis Birmingham New Street, we pride ourselves on fostering a supportive and inclusive work environment where every team member can thrive. With a strong emphasis on career progression, comprehensive training opportunities, and a close-knit team atmosphere, we ensure that our employees feel valued and empowered to make a meaningful impact in the hospitality industry. Enjoy exclusive benefits such as discounted stays at Accor hotels, free meals during shifts, and a commitment to your professional growth, all while being part of a globally recognised brand dedicated to responsible hospitality.
Contact Details:
ibis, ibis Styles, ibis budget Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Reception Multi Task Team Member in Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ibis, ibis Styles, ibis budget. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ibis, ibis Styles, ibis budget
Don't be shy about reaching out to ibis, ibis Styles, ibis budget directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Reception Multi Task Team Member in Birmingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ibis, ibis Styles, ibis budget and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
