At a Glance
- Tasks: Welcome guests, handle feedback, and ensure a safe and enjoyable stay.
- Company: Join a leading hotel brand with a focus on guest satisfaction.
- Benefits: Competitive pay, pension scheme, discounts at hotels, and training opportunities.
- Other info: Permanent night shift with great career development potential.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Customer service experience and a sparkling personality are essential.
The predicted salary is between 27500 - 27500 £ per year.
Welcomes guests as soon as they arrive with care and attention, with a personalised approach. Anticipates guests' needs and takes them into consideration, handling any guest complaints and/or remarks. Promoting company’s ALL loyalty program. Assists as required/requested with the solving of any guest feedback and is able to handle them in the most efficient and satisfying manner. Has knowledge of the facilities and services, events offered by the hotel and the surrounding area.
Competent in taking Reservations, upselling where possible to maximise on average room rates. Patrols all areas of the hotel on a regular basis to make a report of any fire or H&S hazards or maintenance. Ensures the security of the hotel and is responsible for the safety and security of both staff and guests. Audits room rates, charges, reconciles and balances revenues generated as per night audit checklist. Carries out night audit and daily closure.
Responsible for F&B 24/7 offering during night time, bar service (Including Alcohol) and for breakfast preparation & set-up. Ensures all public areas are cleaned. Works to meet hotel quality and financial targets. Required to attend training sessions by company during day time. Working hours include weekends and public holidays. This is a permanent night shift averaging 40 hours per week PA.
Qualifications:
- Previous Customer Service Experience.
- Previous Hotel experience in a similar role (Desired).
- Guest oriented, service minded, and attentive to details.
- F&B experience will be an added advantage.
- Sparkling personality.
- Well organised.
- Team spirit.
Must be legally eligible to work in the UK. The hotel is unable to assist candidates in obtaining work authorization or sponsorship.
Job Type: Full-time
Benefits:
- Pension Scheme
- A Discount Card to be used in Accor Hotels Worldwide
- Training & Development
- Recognition from a worldwide organization
- Recommend a friend scheme
- Employee Advisory Service
- Rate of Pay £13.25 / hour
- ... and much more
Night Front Desk & Guest Services Specialist in Birmingham employer: ibis, ibis Styles, ibis budget
As a Night Front Desk & Guest Services Specialist at our hotel, you will be part of a dynamic team that prioritises guest satisfaction and personalisation. We offer a supportive work culture with extensive training and development opportunities, ensuring you grow in your role while enjoying benefits like a pension scheme and discounts across Accor Hotels worldwide. Join us in creating memorable experiences for our guests in a vibrant environment that values your contributions and fosters teamwork.
Contact Details:
ibis, ibis Styles, ibis budget Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Front Desk & Guest Services Specialist in Birmingham
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the facilities, services, and local attractions. This way, when you chat with guests, you can show off your knowledge and really impress them.
✨Tip Number 2
Practice your customer service skills! Role-play different scenarios with friends or family, especially handling complaints. The more prepared you are, the more confident you'll feel when it comes to real-life situations.
✨Tip Number 3
Don’t forget to showcase your sparkling personality! When you meet potential employers, let your enthusiasm shine through. A friendly smile and a positive attitude can make all the difference in landing that job.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Night Front Desk & Guest Services Specialist in Birmingham
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your sparkling personality shine through! We want to see who you are beyond your qualifications, so don’t be afraid to add a personal touch that reflects your enthusiasm for guest services.
Tailor Your Experience:Make sure to highlight any previous customer service or hotel experience you have. We love seeing how your past roles have prepared you for this position, so connect the dots and show us why you're the perfect fit!
Be Detail-Oriented:Attention to detail is key in our line of work. As you write your application, double-check for any typos or errors. A polished application shows us that you care about quality and professionalism, just like we do at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at ibis, ibis Styles, ibis budget
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Familiarise yourself with its facilities, services, and any events happening in the area. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about guest interaction, be prepared to share specific examples of how you've handled customer service situations in the past. Think about times when you went above and beyond for a guest or resolved a complaint effectively.
✨Demonstrate Your Team Spirit
The hotel environment thrives on teamwork, so highlight your ability to work well with others. Share experiences where you collaborated with colleagues to achieve a common goal or improved the guest experience together.
✨Prepare for Night Shift Challenges
Working nights can be different from a typical day job. Be ready to discuss how you manage your time and stay alert during night shifts. Mention any strategies you have for maintaining energy levels and ensuring excellent service at all hours.
