Guest Service Assistant in Gloucester

Guest Service Assistant in Gloucester

Gloucester Full-Time On-site
Ibis Gloucester

We are looking for someone who is able to manage their own workload, versatile and happy to assist where needed. A team player who can adapt to tasks as and when directed and/or required.

We are offering a permanent contract with 40 hrs per week (2 shifts) - day shifts 7am to 3.30pm or 2.30pm to 11pm - working 5 days out of 7 including weekends. With additional shifts as and when required.

  • Excellent organisational skills.
  • Be well spoken with good communication skills.
  • Attention to details and customer needs.
  • Social, engaging, and motivated.
  • Flexibility to respond quickly and positively to a range of work situations
  • Flexible in working time
  • Able to work independantly

Your day-to-day:

  • Supporting front desk services
  • Maintaining cleanliness in the restaurant
  • Ensure good communication between departments, suppliers and guests
  • Adhere to company policies and established operating procedures
  • Independantly responsible for running shift
  • Fire Marshal duties
  • First Aid trained (external training offered)
  • Housekeeping assistance within communal areas
  • As required cleaning bedrooms
  • Car park monitoring - litter picking and emptying bins

Guest Experience:

  • Ensure the services delivered are always in line with agreed principles
  • In cooperation with the Hotel Manager, handle and provide adequate solutions to complaints, team issues, and general hotel issues

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

A DBS background check will also be required.

Ibis Gloucester

Contact Details:

Ibis Gloucester Recruitment Team