At a Glance
- Tasks: Create warm welcomes and memorable experiences for guests at our hotel.
- Company: Join a top-rated hospitality company that values its people and diversity.
- Benefits: Enjoy discounted stays, flexible hours, and free meals on duty.
- Other info: Dynamic work environment with opportunities for personal growth and fun events.
- Why this job: Be the friendly face that makes guests feel special and valued.
- Qualifications: Great communication skills and a passion for guest service.
The predicted salary is between 1040 - 1248 £ per month.
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality.
We are passionate about the industry and always on the lookout for new talent to join us on our journey.
OUR HOTEL BENEFITS- Discounted hotel room rates for you and your friends & family
- An additional day’s leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more
- Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay.
- Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
- Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
- Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
- Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
- Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
- Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.
- A people person with a knack for making connections and creating memorable guest experiences.
- Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
- Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
- A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
- A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
- High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Receptionist - 30 hours/week employer: Ibis Edinburgh Centre
At RBH Hospitality Management, we pride ourselves on being a people-first employer, offering a vibrant work culture that values diversity, health, and wellbeing. Our commitment to employee growth is reflected in our comprehensive benefits package, including flexible working arrangements, course sponsorship, and social events, making us one of the Top 30 Best Places to Work in Hospitality. Join us as a Receptionist and be part of a team that not only values your contributions but also provides opportunities for personal and professional development in a dynamic hotel environment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - 30 hours/week
✨Tip Number 1
Get to know the company culture! Before your interview, check out RBH's social media and website. Understanding their values and vibe will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend. This will help you feel more confident when handling guest inquiries and requests on the day.
✨Tip Number 3
Show off your personality! When you meet the team, let your friendly and approachable side shine through. Remember, they’re looking for someone who can create memorable guest experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate why you’d be a perfect fit!
We think you need these skills to ace Receptionist - 30 hours/week
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the role of Receptionist. Highlight your communication skills and any experience you have in customer service, as these are key to making our guests feel special.
Be Detail-Oriented:Pay attention to the details in your application. Double-check for any typos or errors, and ensure that your experience aligns with what we’re looking for. A polished application shows us you care!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board with our fantastic team!
How to prepare for a job interview at Ibis Edinburgh Centre
✨Show Your People Skills
As a receptionist, you'll be the first point of contact for guests. Make sure to highlight your ability to connect with people during the interview. Share examples of how you've created memorable experiences for customers or resolved issues with a friendly approach.
✨Know the Hotel Inside Out
Do your homework on the hotel and its offerings. Familiarise yourself with the local area, popular attractions, and the services provided by the hotel. This will not only impress the interviewers but also show that you're genuinely interested in the role and ready to provide top-notch recommendations to guests.
✨Demonstrate Your Organisational Skills
Being detail-oriented is crucial for a receptionist. Prepare to discuss how you manage multiple tasks efficiently. You might want to share specific strategies or tools you use to stay organised, especially in busy environments, to reassure them that you can handle the front desk smoothly.
✨Embrace the Team Spirit
Highlight your ability to work well within a team. Share instances where you've collaborated with colleagues to enhance guest experiences or solve problems. This will show that you have the flexible, ready-to-help attitude they’re looking for and that you can keep the good vibes rolling across departments.
