Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the front desk team and ensure exceptional guest service while managing food and beverage operations.
- Company: Join RBH, a top-rated hospitality employer that values its people and diversity.
- Benefits: Enjoy discounted hotel stays, extra leave for your birthday, and flexible working arrangements.
- Why this job: Be part of a dynamic team where every day is different and impactful.
- Qualifications: Experience in guest services and strong communication skills are essential.
- Other info: Join us for social events and wellness activities throughout the year.
The predicted salary is between 30000 - 42000 £ per year.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR BENEFITS You will have access to a benefits package we believe truly works for our people:
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF A SHIFT LEADER AT OUR HOTEL As a Shift Leader, you'll take on a multi-skilled, hands-on role that combines Reception and Food & Beverage responsibilities. You will:
- Lead the front desk team during shifts, ensuring smooth operations and exceptional guest service
- Jump into Food & Beverage service (breakfast, bar, lunch, or dinner) when needed
- Assist with reservations, back-office tasks, and guest inquiries
- Handle guest requests and issues professionally, ensuring satisfaction at every step
- Motivate and support your team, helping new team members settle in and thrive
- Ensure compliance with health, safety, and hygiene standards
WHAT WE NEED FROM YOU A people-person with front desk or guest services experience, and ideally some leadership skills under their belt. Exceptional communication skills and a natural problem-solver, ready to step in when things get busy. Organised and detail-oriented, especially when handling guest reservations and billing accuracy. Team-focused and collaborative, creating a positive, supportive environment for colleagues and guests alike. Ready to make quick, confident decisions that keep things running smoothly. High energy and adaptable, thriving in a fast-paced, guest-facing role where every day brings something new.
EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Front Office Shift Leader in Edinburgh employer: Ibis Edinburgh Centre
Contact Detail:
Ibis Edinburgh Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Shift Leader in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Front Office Shift Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios specific to front desk operations and guest services. We recommend role-playing with a friend to boost your confidence and get comfortable with your responses.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, be yourself and let your passion for hospitality shine through. Remember, they’re looking for someone who fits into their team culture as much as they are for skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our fantastic team at RBH.
We think you need these skills to ace Front Office Shift Leader in Edinburgh
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to customise your application for the Shift Leader role. Highlight your relevant experience in front desk or guest services, and mention any leadership skills you've developed along the way.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at RBH.
How to prepare for a job interview at Ibis Edinburgh Centre
✨Know the Company Inside Out
Before your interview, take some time to research RBH and its values. Understand their commitment to diversity, health, and wellbeing. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Shift Leader, you'll be working closely with both guests and your team. Prepare examples from your past experiences where you've successfully handled guest inquiries or resolved issues. Highlight your communication skills and how you motivate others, as this is key for the role.
✨Demonstrate Your Problem-Solving Abilities
Expect situational questions that assess your ability to think on your feet. Prepare scenarios where you had to make quick decisions under pressure. This will illustrate your adaptability and readiness to handle the fast-paced environment at RBH.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company culture. You might ask about team dynamics or how they support staff development. This not only gives you valuable insights but also leaves a positive impression.
