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- Tasks: Lead the front desk team and ensure exceptional guest service while managing food and beverage operations.
- Company: Join RBH, a top-rated hospitality employer that values diversity and wellbeing.
- Benefits: Enjoy discounted hotel stays, flexible working, and free meals on duty.
- Why this job: Be part of a dynamic team where every day is different and impactful.
- Qualifications: Experience in guest services and strong communication skills are essential.
- Other info: Great opportunities for career growth in a supportive environment.
The predicted salary is between 30000 - 42000 Ā£ per year.
JOIN US at RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.
OUR HOTEL BENEFITS
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn Ā£250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over Ā£1000 per year
- And much much more!
A DAY IN THE LIFE OF A SHIFT LEADER AT OUR HOTEL
As a Shift Leader, you'll take on a multi-skilled, handsāon role that combines Reception and Food & Beverage responsibilities. You will:
- Lead the front desk team during shifts, ensuring smooth operations and exceptional guest service
- Jump into Food & Beverage service (breakfast, bar, lunch, or dinner) when needed
- Assist with reservations, backāoffice tasks, and guest inquiries
- Handle guest requests and issues professionally, ensuring satisfaction at every step
- Motivate and support your team, helping new team members settle in and thrive
- Ensure compliance with health, safety, and hygiene standards
WHAT WE NEED FROM YOU
- A peopleāperson with front desk or guest services experience, and ideally some leadership skills under their belt.
- Exceptional communication skills and a natural problemāsolver, ready to step in when things get busy.
- Organised and detailāoriented, especially when handling guest reservations and billing accuracy.
- Teamāfocused and collaborative, creating a positive, supportive environment for colleagues and guests alike.
- Ready to make quick, confident decisions that keep things running smoothly.
- High energy and adaptable, thriving in a fastāpaced, guestāfacing role where every day brings something new.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peopleāfirst culture. If at any point throughout our process you require reasonable adjustments, please contact.
Front Office Supervisor in Edinburgh employer: Ibis Edinburgh Centre -Front Office/Reception
Contact Detail:
Ibis Edinburgh Centre -Front Office/Reception Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Front Office Supervisor in Edinburgh
āØTip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at RBH. A friendly chat can open doors and give you insider info about the company culture.
āØTip Number 2
Prepare for the interview by practising common questions and showcasing your leadership skills. Think of examples from your past experiences that highlight your problem-solving abilities and team spirit.
āØTip Number 3
Dress to impress! First impressions matter, so make sure you look sharp and professional when you show up for your interview. It shows you care about the role and the company.
āØTip Number 4
Donāt forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the position. Plus, itās a great way to reiterate why youād be a perfect fit!
We think you need these skills to ace Front Office Supervisor in Edinburgh
Some tips for your application š«”
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so donāt be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to customise your application for the Front Office Supervisor role. Highlight your relevant experience in guest services and any leadership skills you've got. We love seeing how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why youād be a great fit!
Apply Through Our Website: Donāt forget to apply through our website! Itās the best way for us to receive your application and ensures youāre considered for the role. Plus, itās super easy to do!
How to prepare for a job interview at Ibis Edinburgh Centre -Front Office/Reception
āØKnow the Company Culture
Before your interview, take some time to research RBH's values and culture. They pride themselves on being a people-first organisation, so think about how your own values align with theirs. Be ready to share examples of how you've contributed to a positive team environment in your previous roles.
āØShowcase Your Leadership Skills
As a Front Office Supervisor, you'll need to demonstrate your leadership abilities. Prepare specific examples of times when you've successfully led a team or resolved conflicts. Highlight your communication skills and how you motivate others, as this will resonate well with the interviewers.
āØPrepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle guest inquiries. Think of situations where you had to make quick decisions under pressure. Practising these scenarios can help you articulate your thought process clearly during the interview.
āØAsk Thoughtful Questions
At the end of the interview, donāt forget to ask insightful questions about the role and the company. This shows your genuine interest in the position and helps you gauge if it's the right fit for you. Consider asking about team dynamics or how they support employee development.
