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- Tasks: Be the first point of contact for guests, handling reservations and inquiries with professionalism.
- Company: Join Ibis Cambridge Central Station, where we create memorable moments for our guests.
- Benefits: Enjoy competitive pay, flexible hours, complimentary hotel stays, and discounts for friends and family.
- Why this job: Experience a supportive team culture and opportunities for career growth in a forward-thinking environment.
- Qualifications: Previous hospitality experience is preferred; strong communication skills and a positive attitude are essential.
- Other info: You'll receive training and a one-night stay to understand guest needs better.
The predicted salary is between 26700 - 30000 £ per year.
Company Description
At Ibis Cambridge Central Station , our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell.
If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our team!
Job Description
As a Reservations Agent , you'll be the first point of contact for guests, ensuring a smooth booking process and delivering excellent service. You will be responsible for handling reservations and enquiries efficiently while maintaining a high standard of guest satisfaction.
Key responsibilities will include (but are not limited to):
- Responding promptly and with professionalism to guest enquiries via phone, email, and other communication channels.
- Guide guests in selecting the ideal room options to ensure the best experience and maximise booking potential.
- Efficiently manage bookings, including changes and cancellations.
- Record guest preferences and special requests for seamless communication with departments.
- Collaborate with the front office and teams to optimise occupancy and guest satisfaction.
- Ensure accurate reservation details and smooth check-ins for every guest.
Qualifications
The successful candidate will possess the following:
- Previous experience in reservations or office roles within hospitality.
- Familiarity with Opera Cloud or similar systems is a plus.
- Strong communication, organisational, and problem-solving skills.
- Positive attitude, professional appearance, and a passion for hospitality.
- Flexible with work hours and adaptable to changing needs.
- Fluent in English (additional languages are a bonus).
Additional Information
Why Join Us?
- Competitive salary and benefits package, including pension, additional holidays with service, a Recommend a Friend program and Employee Advisory Service.
- Innovative Environment: Be part of a forward-thinking organization where your ideas matter.
- Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C).
- Flexible rota.
- Discount for you and your friends & family in all Accor Hotel worldwide
- Opportunities for career growth and international development.
- Apprenticeship opportunities.
- A one-night stay experience to help you understand guest needs.
- A supportive work environment with an engaging team culture.
A little more information :
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
By joining us as a Reservation Agents, you will become part of a friendly team of 40 talents.
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Understanding things from our guests perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Job Type: Full Time
Pay: £12.81
Expected hours: 39h per week
Ready to discover more? Get in touch with us. We would love to hear from you.
One more thing
By working at the Ibis Cambridge Central Station, you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accors limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
AMRT1_UKCT
Reservation Agent employer: ibis Cambridge
Contact Detail:
ibis Cambridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservation Agent
✨Tip Number 1
Familiarize yourself with the Opera Cloud system or similar reservation systems. Having a solid understanding of these tools will not only boost your confidence during the interview but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Practice your communication skills, especially in handling guest inquiries. Role-playing different scenarios can help you prepare for the types of questions and situations you might encounter as a Reservations Agent.
✨Tip Number 3
Showcase your passion for hospitality by sharing personal experiences where you went above and beyond for someone. This will highlight your commitment to guest satisfaction and align with the company's mission.
✨Tip Number 4
Research Ibis Cambridge Central Station and its unique offerings. Being knowledgeable about the hotel will allow you to engage more effectively during the interview and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Reservation Agent
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Reservation Agent position. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in reservations or hospitality roles. Mention specific systems you are familiar with, like Opera Cloud, and how your skills align with the job requirements.
Showcase Your Communication Skills: Since the role requires strong communication skills, provide examples in your application that demonstrate your ability to interact professionally with guests. This could include handling inquiries or resolving issues effectively.
Express Your Passion for Hospitality: Make sure to convey your enthusiasm for the hospitality industry in your cover letter. Share why you love making guests feel welcome and how you can contribute to creating memorable moments at Ibis Cambridge Central Station.
How to prepare for a job interview at ibis Cambridge
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share personal experiences where you made someone feel welcome or went above and beyond to ensure a great guest experience.
✨Demonstrate Strong Communication Skills
Since you'll be the first point of contact for guests, it's crucial to showcase your communication skills. Practice clear and professional responses to common guest inquiries, and be ready to discuss how you handle difficult situations.
✨Familiarize Yourself with Reservation Systems
If you have experience with Opera Cloud or similar systems, be prepared to discuss it. If not, do some research on how these systems work and be ready to explain how you would quickly adapt to new technology.
✨Highlight Your Organizational Skills
As a Reservations Agent, managing bookings efficiently is key. Prepare examples of how you've successfully organized tasks in previous roles, especially in high-pressure environments, to demonstrate your ability to maintain accuracy and efficiency.
