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For Companies At a Glance
- Tasks: Welcome guests, ensure excellent service, and handle check-ins/outs with a personal touch.
- Company: Join Accor, a global leader in hospitality with over 5,600 hotels and 10,000 restaurants.
- Benefits: Enjoy free hotel stays, discounts, continuous learning, and a supportive work environment.
- Why this job: Be part of a caring team that values your growth and creativity in hospitality.
- Qualifications: Personality is key; experience in reception and a passion for service are essential.
- Other info: Fluency in English required; training provided to ensure your success.
The predicted salary is between 22000 - 28000 £ per year.
Company Description
Our mission atIbis Cambridge Central Station is to create memorable moments for our guests, by connecting hearts from arrival to farewell. If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our Team.
Job Description
As our next Receptionist, you will:
- Welcome guests to the hotel and ensure service is handled excellently.
- Register guests and process payments.
- Update guest information in the system.
- Take and confirm reservations for guests.
- Answer any queries guests may have regarding in-house facilities and local tourist information.
- Deliver excellent service to customers and ensure quality standards are consistently met.
- Maintain clean and organized work areas.
- Handle guest complaints and remarks promptly, providing timely responses.
- Pay close attention to detail and ensure quality in all aspects of your work.
- Be open to embracing change and adapting to new circumstances.
Qualifications
What Are We Looking For?
- A friendly, guest-focused personality with a passion for hospitality.
- Experience in hospitality is preferred but not required.
- Ability to work independently and manage shifts responsibly.
- Strong communication skills and a problem-solving mindset.
- Ability to cope well under pressure.
- Availability to work weekdays and weekends.
Additional Information
Why Join Us?
- Competitive salary and benefits package, including pension, additional holidays with service, a Recommend a Friend program and Employee Advisory Service.
- Flexible rota.
- Discount Card for Accor Hotels Worldwide.
- Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C).
- Opportunities for career growth and international development.
- Apprenticeship opportunities.
- A one-night stay experience to help you understand guest needs.
- A supportive work environment with an engaging team culture.
A little more information:
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
By joining us as a Receptionist, you will become part of a friendly team of40 talents.
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Understanding things from our guests perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Ready to discover more? Get in touch with us. We would love to hear from you.
One more thing
By working at theIbis Cambridge Central Station, you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accors limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
AMRT1_UKCT
Hotel Receptionist employer: ibis Cambridge
Contact Detail:
ibis Cambridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Familiarize yourself with the Ibis brand and its values. Understanding what it means to be a 'Heartist' will help you connect with the team and demonstrate your alignment with their mission during the interview.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will prepare you for handling guest interactions and complaints effectively, showcasing your ability to provide excellent service.
✨Tip Number 3
Research common hotel reception tasks and familiarize yourself with hotel management software. Being knowledgeable about check-in/check-out processes and guest management systems can give you an edge during your trial shift.
✨Tip Number 4
Showcase your passion for hospitality by sharing personal experiences where you went above and beyond for someone. This will highlight your dedication to creating memorable moments for guests, which is central to the role.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Accor's commitment to responsible hospitality and their focus on creating memorable experiences. This will help you align your application with their values.
Highlight Relevant Experience: Make sure to emphasize any previous experience in reception or customer service roles. Use specific examples that showcase your ability to handle guest interactions and complaints effectively.
Showcase Your Personality: Accor is looking for passionate individuals who can convey a warm welcome. In your cover letter, let your personality shine through and explain why you are excited about the opportunity to work as a Receptionist.
Tailor Your CV: Customize your CV to reflect the skills and qualities mentioned in the job description, such as attention to detail, a positive attitude, and the ability to work well under pressure. Make sure it’s clear how you fit the role.
How to prepare for a job interview at ibis Cambridge
✨Show Your Passion for Hospitality
During the interview, express your genuine enthusiasm for the hospitality industry. Share personal stories or experiences that highlight your dedication to providing excellent service and creating memorable moments for guests.
✨Demonstrate Your Communication Skills
As a receptionist, strong communication is key. Practice clear and friendly responses to common guest inquiries. Be prepared to discuss how you would handle guest complaints and ensure their satisfaction.
✨Highlight Your Attention to Detail
Accor values quality and attention to detail. Prepare examples of how you've ensured high standards in previous roles, whether it's maintaining cleanliness or ensuring a seamless check-in process for guests.
✨Emphasize Teamwork and Collaboration
The role involves working closely with various departments. Share experiences where you've successfully collaborated with others to enhance guest experiences or resolve issues, showcasing your ability to be a team player.
