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For Companies At a Glance
- Tasks: Welcome guests, handle registrations, and ensure excellent service.
- Company: Join Ibis Cambridge Central Station, a leader in hospitality focused on memorable guest experiences.
- Benefits: Enjoy competitive pay, flexible schedules, hotel discounts, and career growth opportunities.
- Why this job: Be part of a supportive team culture while making guests feel at home.
- Qualifications: Friendly attitude, strong communication skills, and a passion for hospitality are key.
- Other info: Experience a one-night stay to understand guest needs firsthand.
The predicted salary is between 26700 - 30000 £ per year.
Job Description
At Ibis Cambridge Central Station, our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell.
If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our team!
Job Description
As our next Receptionist, you will:
- Welcome guests to the hotel and ensure service is handled excellently.
- Register guests and process payments.
- Update guest information in the system.
- Take and confirm reservations for guests.
- Answer any queries guests may have regarding in-house facilities and local tourist information.
- Deliver excellent service to customers and ensure quality standards are consistently met.
- Maintain clean and organized work areas.
- Handle guest complaints and remarks promptly, providing timely responses.
- Pay close attention to detail and ensure quality in all aspects of your work.
- Be open to embracing change and adapting to new circumstances.
Why Join Us?
- Competitive salary and benefits package, including pension, additional holidays with service, a Recommend a Friend program and Employee Advisory Service.
- Flexible rota.
- Discount Card for Accor Hotels Worldwide.
- Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C).
- Opportunities for career growth and international development.
- Apprenticeship opportunities.
- A one-night stay experience to help you understand guest needs.
- A supportive work environment with an engaging team culture.
Qualifications
What Are We Looking For?
- A friendly, guest-focused personality with a passion for hospitality.
- Experience in hospitality is preferred but not required.
- Ability to work independently and manage shifts responsibly.
- Strong communication skills and a problem-solving mindset.
- Ability to cope well under pressure.
- Availability to work weekdays and weekends.
Additional Information
A little more information:
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
By joining us as a Receptionist, you will become part of a friendly team of40talents.
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Understanding things from our guests perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Job Type: Full Time
Pay: £12.81 per hour
Expected hours:39 hours per week
Ready to discover more? Get in touch with us. We would love to hear from you.
One more thing
By working at theIbis Cambridge Central Station,you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accors limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
AMRT1_UKCT
Front Office Team Member employer: ibis Cambridge
Contact Detail:
ibis Cambridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Member
✨Tip Number 1
Familiarize yourself with the Ibis brand and its values. Understanding our mission to create memorable moments for guests will help you align your responses during the interview and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills, especially in English. Since fluency is key for this role, consider engaging in conversations or role-playing scenarios that mimic guest interactions to build your confidence.
✨Tip Number 3
Prepare to discuss how you handle pressure and resolve complaints. Think of specific examples from past experiences where you successfully managed difficult situations, as this will demonstrate your problem-solving mindset.
✨Tip Number 4
Show your passion for hospitality by sharing personal stories about times you've gone above and beyond for someone. This will highlight your guest-focused personality and make you stand out as a candidate who truly cares about service.
We think you need these skills to ace Front Office Team Member
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Front Office Team Member position. Understand the key responsibilities and qualifications required, such as strong communication skills and a guest-focused personality.
Tailor Your CV: Customize your CV to highlight relevant experience in hospitality or customer service. Emphasize any skills that align with the job requirements, such as problem-solving abilities and adaptability.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your desire to create memorable moments for guests. Mention specific experiences that demonstrate your ability to handle guest queries and complaints effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at ibis Cambridge
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any personal experiences that highlight your love for making guests feel welcome and valued.
✨Demonstrate Strong Communication Skills
Since communication is key in this role, practice clear and confident responses. Be prepared to discuss how you would handle guest inquiries and complaints effectively.
✨Emphasize Your Problem-Solving Mindset
Prepare examples of past situations where you successfully resolved issues under pressure. This will showcase your ability to think on your feet and maintain high service standards.
✨Be Ready to Discuss Flexibility
Highlight your availability and willingness to work various shifts, including weekends. Show that you are adaptable and open to embracing changes in a dynamic work environment.
